Current jobs related to Senior Management Consultant - Chicago - Voyage Advisory

  • Consultant, Senior Manager

    3 weeks ago

    Chicago, United States Quantum Rise Full time

    Consultant, Senior Manager / Director Quantum Rise is a rapidly scaling AI start-up offering consulting and product development capabilities to high growth organizations. The offerings will range from providing strategic advice through full AI product development. We are building our client delivery team and are looking for a talented and experienced...

  • Consultant, Senior Manager

    4 weeks ago

    Chicago, United States Quantum Rise Full time

    Consultant, Senior Manager / Director Quantum Rise is a rapidly scaling AI start-up offering consulting and product development capabilities to high growth organizations. The offerings will range from providing strategic advice through full AI product development. We are building our client delivery team and are looking for a talented and experienced...

  • Senior Manager Consultant

    4 weeks ago

    Chicago, Illinois, United States Quantum Rise Full time

    Senior Manager ConsultantQuantum Rise is a rapidly scaling AI start-up offering consulting and product development capabilities to high growth organizations. We are building our client delivery team and are looking for a talented and experienced consultant to join as a Senior Manager and lead client engagements.Key ResponsibilitiesDevelop and manage new...

  • Strategic Consultant Relations Manager

    1 week ago

    Chicago, Illinois, United States Hayfin Capital Management Full time

    Job OpportunityHayfin Capital Management is seeking a highly motivated and experienced individual to join our Partner Solutions Team as a Coverage professional with responsibilities on North America consultant relationships, based in Chicago.The successful candidate will have a proven track record in alternatives fundraising, with explicit experience with...

  • Senior Manager

    4 weeks ago

    Chicago, Illinois, United States GEP Worldwide Full time

    Job Title: Senior Manager - Procurement ConsultingGEP Worldwide is a leading provider of procurement consulting services, and we are seeking a highly experienced Senior Manager to lead our procurement consulting projects. As a Senior Manager, you will be responsible for providing strategic guidance to clients to optimize their procurement processes and...

  • Senior Risk Management Consultant

    2 weeks ago

    Chicago, Illinois, United States CIBC Full time

    Job Title: Senior Risk Management ConsultantWe are seeking a highly skilled Senior Risk Management Consultant to join our team at CIBC. As a key member of our Third Party Risk Management team, you will play a critical role in identifying, assessing, and mitigating risks associated with third-party relationships.Key Responsibilities:Support the development...

  • Senior Consultant, Case Manager

    1 week ago

    Chicago, Illinois, United States FTI Consulting Full time

    About the RoleFTI Consulting is seeking a Senior Consultant to join our Technology practice. As a Senior Consultant, you will be responsible for managing multiple aspects of specific client matters. Our practice provides professional consulting services to corporations and law firms for coordinating document review and production using Relativity and/or Nuix...

  • Senior Consultant, Case Manager

    3 weeks ago

    Chicago, Illinois, United States FTI Consulting Full time

    About the RoleThis Senior Consultant position is a key member of FTI Consulting's Technology practice, specializing in eDiscovery and case management. The successful candidate will be responsible for managing multiple aspects of specific client matters, including coordinating document review and production using Relativity and/or Nuix Discover.The ideal...

  • Senior Consultant, Case Manager

    3 weeks ago

    Chicago, Illinois, United States FTI Consulting Full time

    About the RoleFTI Consulting is seeking a Senior Consultant to join our Technology practice. As a Senior Consultant, you will be responsible for managing multiple aspects of specific client matters, including project planning, client management, and team collaboration.Our practice primarily provides professional consulting services to corporations and law...

  • Senior Consultant

    2 weeks ago

    Chicago, Illinois, United States Turner & Townsend Full time

    Job Title: Senior Consultant - Program ManagementWe are seeking a highly skilled Senior Consultant - Program Management to join our team at Turner & Townsend Heery. As a Senior Consultant - Program Management, you will be responsible for monitoring design and construction projects for clients, with direct accountability for project delivery.Key...

  • Senior Risk Management Consultant

    2 weeks ago

    Chicago, Illinois, United States Allstate Insurance Company Full time

    Senior Risk Management ConsultantAt Allstate, we're committed to protecting families and their belongings from life's uncertainties. As a Senior Risk Management Consultant, you'll play a critical role in helping us achieve this goal.Key ResponsibilitiesLead the strategic initiative to provide risk/return expertise to the organization, focusing on the...

  • Senior Risk Management Consultant

    1 week ago

    Chicago, Illinois, United States Canadian Imperial Bank of Commerce Full time

    Job Title: Senior Risk Management ConsultantWe are seeking a highly skilled and experienced Senior Risk Management Consultant to join our team at the Canadian Imperial Bank of Commerce. As a key member of our Third Party Risk Management team, you will play a critical role in identifying, assessing, and mitigating risks associated with third-party...

  • Senior Consultant

    3 weeks ago

    Chicago, Illinois, United States Guidehouse Full time

    About the RoleWe are seeking a highly skilled Senior Consultant to join our State Health team at Guidehouse. As a Senior Consultant, you will play a key role in guiding state and federal decision makers in program implementation, stakeholder engagement, and workforce optimization.Key ResponsibilitiesClient management and solution implementationProject...

  • Senior Manager, Solution Consulting

    6 days ago

    Chicago, Illinois, United States ServiceNow Full time

    Job SummaryAs a Senior Manager, Solution Consulting - SLED, you will be responsible for leading a team of Solution Consultants in the SLED (State, Local, and Education) sector. Your primary goal will be to ensure that our customers receive the highest quality solutions and services that meet their specific needs.Key ResponsibilitiesLead a team of Solution...

  • Senior Release Management Consultant

    1 month ago

    Chicago, Illinois, United States The Judge Group Full time

    Senior Change and Release Management ConsultantWe are seeking a highly experienced and strategic Senior Change/Release Management Consultant to join our team in Chicago, IL. This hybrid role requires a dynamic leader with a proven track record in release and change management.Key Responsibilities:Strategic Leadership: Collaborate with internal leaders to...

  • Senior Consultant-Manager

    4 weeks ago

    Chicago, Illinois, United States Kimberlite Full time

    Job OverviewThis is a unique opportunity to join a dynamic consulting firm that offers a collaborative and innovative work environment. As a Senior Consultant-Manager, you will be responsible for providing Enterprise Performance Management (EPM) Solutions and Services to clients. In this role, you will collaborate with clients to design, develop, and deploy...

  • Senior Manager, Solution Consulting-SLED

    2 days ago

    Chicago, Illinois, United States ServiceNow Full time

    At ServiceNow, we're transforming the way organizations work. Our intelligent cloud-based platform connects people, systems, and processes to empower businesses to find smarter, faster, and better ways to work.This role is a key part of our success, leading the Solution Consulting team for the SLED sector. As a Senior Manager, you'll be responsible for...

  • Senior Consultant

    1 week ago

    Chicago, Illinois, United States GridGain Systems Full time

    Job Title: Senior ConsultantWe are seeking a highly skilled Senior Consultant to join our team at GridGain Systems. As a Senior Consultant, you will play a key role in helping our customers architect and design solutions to real-world, complex business requirements.About the Role:As a Senior Consultant, you will be responsible for providing advisory services...

  • Restructuring Consulting Senior Manager

    4 weeks ago

    Chicago, Illinois, United States Plante Moran Full time

    About the RoleWe are seeking a highly skilled Senior Manager to join our Restructuring Consulting team. As a key member of our team, you will be responsible for assisting with financial and operational assessments of clients, developing cash flow forecasts, and driving business development activities to grow our practice in the marketplace.Key...

  • Senior Manager, Solution Consulting

    4 weeks ago

    Chicago, Illinois, United States ServiceNow Full time

    About the RoleWe are seeking a highly experienced Senior Manager, Solution Consulting - SLED to join our team at ServiceNow. As a key member of our presales organization, you will be responsible for leading a team of Solution Consultants in delivering high-quality solutions to our customers in the state, local, and education (SLED) sector.Key...

Senior Management Consultant

5 months ago

Chicago, United States Voyage Advisory Full time
Job DescriptionJob DescriptionSenior Management Consultant

Our consultancy is looking for highly motivated and talented management consultants. We are looking for peak performers who have a passion for business, a joy in solving problems and a work ethic that doesn't rest until the job is done. Ideal candidates would possess 10+ years in management consulting, including previous client-facing consulting experience. Must be willing to travel up to 50% as required by client engagements.

We are looking for candidates who are experts in one or more of our key competency areas, which are:
 
  • Service Operations. This includes a wide variety of topics related to customer service, contact center and back office environments, including but not limited to proficiency of contact center operations, workforce management, quality monitoring, training and contact center technology.
  • Process Improvement. Skills at creating process maps using tools like Visio and LucidChart, driving redesign and automation initiatives, familiarity with conducting time studies / observations and using those insights to drive operational improvements.
  • Analytics. Knowledgeable in working with using significant data sets and tools such as Excel Analytics TookPak, Python, R, Tableau, Microsoft Power BI, MiniTab and SAS to uncover knowledge insights.
  • Change Management. Knowledgeable with business-critical change initiatives, Prosci ADKAR methodology, communication and enablement planning.
  • Program Office. This includes experts at designing, implementing and running centers of excellence (COEs), governance structures and leading large-scale projects.

The applicant should be creative and have strong interpersonal, analytical, and problem-solving skills. Ideal candidates would have project leadership, process improvement and strategy experience, have superior oral and written communication skills, a client service focus, as well as the ability to identify opportunities for improvement, develop recommendations and implement complex solutions in a fast-paced environment.

RESPONSIBILITIES
  • Perform evaluations of contact center operations and supporting functions including workforce management, quality, training and analytics
  • Lead/facilitate meetings with client to ensure an understanding of contact center operations, organizational culture, project objectives, and success criteria
  • Develop project strategies and actionable plans, including stakeholder engagement, communications, leadership alignment, organization transition, change readiness, risk mitigation, recommendations, and end-user training
  • Map and evaluate processes, providing feedback on opportunities to improve performance and automate key steps
  • Evaluate technology trends and advise clients as they build their roadmap for modernization of their systems and other technology
  • Execute plans in accordance with project plans, tools, and methods
  • Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions
  • Create presentations, reports and other deliverables for clients related to contact center assessment findings, strategy and recommendations
  • Provide thought-leadership related to maturing client’s management governance, practices, processes and tools.

REQUIRED SKILLS
  • Bachelor’s degree required; master’s degree preferred
  • Previous client-facing management consulting experience is required
  • Previous experience working with contact centers, service operations and back office environments is required
  • Demonstrated project leadership experience
  • Strong facilitation skills, and solid verbal and written communication skills
  • Strong Word, Excel and PowerPoint skills
  • Ability to influence others and move toward a common vision or goal
  • Flexible and adaptable; able to work in ambiguous situations
  • Able to work effectively at all levels in an organization
  • Business acumen and understanding of organizational issues and challenges
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Knowledge of workforce optimization tools and how they are used to address business challenges
  • Understanding of forecasting and scheduling, quality and performance improvement programs in large-scale contact centers is a plus
  • Process reengineering and optimization expertise
  • Advanced analytical problem solving skills
  • Strong relationship building between internal customers, vendors and employees


COMPENSATION
  • A competitive cash compensation package is offered for this role along with a performed-based bonus. In addition, health, dental, vision, disability, and life insurance. Retirement benefits and vacation benefits are provided.  1099 arrangements are also available.
  • This position is remote, with some expected travel to client engagements. 

Powered by JazzHR

HqI1hz4On3