Service Cloud Architect

2 months ago

Chicago, United States Neocol Full time
Job DescriptionJob Description

Service Cloud Architect

Passion Driven. Purpose Guided. Our People Make the Difference.



Why Neocol?

Neocol helps the world's most innovative subscription companies solve their most pressing initiatives to ignite outpaced subscription performance. As the largest pure-play Salesforce Summit Partner specifically dedicated to the subscription economy, Neocol has created repeatable playbooks and assets that empower transformation at the highest level.

Day in the Life of a Service Cloud Architect

As a Senior Service Cloud Architect, you will play a pivotal role in shaping and guiding work streams with Salesforce Service Cloud. Your expertise will be instrumental in developing strategies and solutions that align with our clients' business goals and objectives.

Key Responsibilities:

  • Lead the design and implementation of Salesforce solutions, focusing on Service Cloud, specifically Service Cloud Voice.
  • Collaborate with cross-functional teams to understand client requirements and translate them into effective Salesforce solutions.
  • Conduct business process reviews and gap analysis to identify areas of improvement and optimization.
  • Collaborate with Customer Success & Sales Teams to develop project plans, including timelines, budgets, and resource allocation related to the clouds mentioned above.
  • Provide expert guidance on Salesforce best practices, trends, and industry standards.
  • Facilitate workshops and training sessions for clients and internal teams.
  • Oversee the end-to-end project lifecycle, ensuring successful delivery within scope, time, and budget constraints.
  • Build and maintain strong relationships with clients, understanding their unique business challenges and opportunities.
  • Mentor and support junior team members, fostering a culture of learning and growth.
  • Collaborate with the Vice President of Business Consulting on strategic initiatives and business development efforts.



Our Core Values in Action

  • Collaboration: Across all key stakeholders (employees, partners, customers), it is essential that we work together, as a team, to drive value in every interaction and implementation.
  • Creativity: We enjoy getting creative in the way we solution with our customers, work with our teammates, and drive value with our partners.
  • Trust: It is important that Neocol operate in a fun, open, and ethical environment. Trust is key to our culture.
  • Ownership: We are an environment focused on results and each individual has critical metrics that they are responsible for in order to help our customers and our organization.
  • Passionate: Care about what you do, why you do it, and the impact that it has our customers, employees, and partners.

Required Qualifications

  • Minimum of 5 years of experience in Salesforce consulting, with a strong focus on Service Cloud Voice.
  • Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Sales/Service Cloud Consultant) preferred.
  • Proven track record of successful Salesforce implementation projects.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with various stakeholders.
  • Strong analytical and problem-solving abilities.
  • Experience in leading and mentoring teams.
  • Ability to travel as required for client engagements.



Preferred Qualifications

  • Advanced Salesforce Certifications: Possession of advanced Salesforce certifications such as Salesforce Certified Technical Architect, Salesforce Certified Application Architect, or Salesforce Certified System Architect.
  • Project Management Qualifications: Certifications like PMP (Project Management Professional) or PRINCE2, indicating advanced skills in project management methodologies and practices.
  • Experience with Specific Industries: Specialized experience in Subscription Based Organizations.
  • CRM Strategy Experience: Demonstrated experience in developing and implementing CRM strategies that align with business objectives.
  • Integration Expertise: Experience with Salesforce integrations and familiarity with integration tools and middleware platforms like MuleSoft, Dell Boomi, or Informatica.
  • Advanced Technical Skills: Knowledge of programming languages such as Apex, Visualforce, JavaScript, or experience with Salesforce Lightning development.
  • Change Management Skills: Experience in leading change management initiatives, helping organizations adapt to new systems and processes smoothly.
  • Data Analysis and Reporting: Proficiency in advanced data analysis and reporting within Salesforce, using tools like Salesforce Einstein Analytics.
  • Customer Journey Mapping: Expertise in mapping out customer journeys and designing Salesforce solutions to enhance customer experience.
  • Cross-Functional Leadership: Experience leading cross-functional teams, demonstrating the ability to collaborate with various departments and stakeholders.
  • Publication and Thought Leadership: Contributions to industry publications, blogs, or speaking engagements at relevant conferences, establishing the candidate as a thought leader in the Salesforce ecosystem.

A Foundation Built on a Solid Culture

  • Ladies+ League
  • DE&I Committee
  • Neocol Cares
  • Mentorship Opportunities:
    • Neocol North Star Program
    • Neocol Navigate Program



Compensation is More than Salary

  • Fully remote workforce ensures that you have the tools you need to successfully perform your job and create a proper balance of work and personal life
  • Employer match 401(k) plan
  • Medical, vision & dental benefit offerings
  • Adoption Assistance Program
  • Flexible PTO

Please note:

Neocol is an equal opportunity employer. Neocol does not discriminate against any employee or applicant because of race, religion, sex, sexual orientation, age, national origin, ancestry, disability, arrest or conviction record, marital status, military service or any other characteristic protected by applicable local, state or federal law and reasonably accommodates applicants and employees as required by applicable law.

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