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Client Relationship Manager
3 months ago
START represents the world’s largest roster of Principal Investigators (PIs) across its eight clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world. As an example, in San Antonio, where START was founded, START treated the first patient ever with Keytruda – the most effective cancer drug in medical history.
We are seeking a dynamic and results-driven Client Relationship Manager to join our team at START. As a key player in our sales force, you will be responsible for understanding START's unique selling proposition and translating it into effective solutions tailored to each customer's needs. This role requires a keen understanding of the sales process for Phase I Oncology Clinical Trials, along with the ability to manage and exceed performance objectives in an assigned territory or named accounts.
This is a remote role.
Essential Responsibilities
- Maintaining a deep knowledge of company products and services.
- Identify and build relationships with key decision makers internally and externally.
- Manage and record all client interaction through Hubspot. This includes accurate entry and upkeep of details for Accounts, Contacts, Calls, Tasks, Events, Opportunities and Client Referrals for a comprehensive CRM profile of each client.
- Work collaboratively with Finance to provide and maintain a regular forecast to ensure the business has clear visibility of future opportunities.
- Resolving complaints and issues efficiently and in a timely manner.
- Meeting sales/revenue targets.
- Ensuring client satisfaction.
- Perform additional duties/tasks as assigned.
- Travel and meet clients as necessary including Europe when necessary.
- Travel to clients and trade shows, workshops, etc as necessary.
Education & Experience
- Degree in management, marketing, communication, or a similar field.
- Experience as a relationship manager, in customer service, or a similar role.
- Ability to build and maintain strong client and business relationships.
- Proficiency in Microsoft Office and HubSpot software.
Best-in-Class Benefits and Perks
We value our employees’ time and efforts. Our commitment to your success is enhanced by a competitive compensation, depending on experience, and an extensive benefits package including:
- Comprehensive health coverage: Medical, dental, and vision insurance provided
- Robust retirement planning: 401(k) plan available with employer matching
- Financial security: Life and disability insurance for added protection
- Flexible financial options: Health savings and flexible spending accounts offered
- Well-being and work-life balance: Paid time off, flexible schedule, and remote work choices provided
- Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.
More about The START Center for Cancer Research
Deeply rooted in community oncology centers globally, The START Center for Cancer Research provides access to specialized preclinical and early-phase clinical trials of novel anti-cancer agents. START clinical trial sites have conducted more than a thousand early-phase clinical trials, including for 43 therapies that were approved by the FDA. START represents the world’s largest roster of Principal Investigators (PIs) across its eight clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world. Learn more at STARTresearch.com.
Ready to be part of a team changing the future of cancer treatment?
Join us in our mission to conquer cancer, one clinical trial at a time. Your expertise and dedication can help us bring hope and healing to patients worldwide. Please submit your application online.
We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
