Service Manager John Elway Harley-Davidson

2 weeks ago


Greeley, United States Elway Powersports Full time
Job DescriptionJob Description

Position is responsible for achieving maximum profitability of the Service Department while focusing on customer retention. Effectively lead and manage personnel; have a strong knowledge of the service market, and possess an in-depth understanding of how the Service Department affects other departments’ numbers and processes.  

 

Duties and Responsibilities

  • Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
  • Ensure service department contributes an acceptable level of gross $ net profit
  •  Maximize productivity levels of service technicians
  • Ensure service personnel are alert, well trained, and available when needed.
  • Review work-in-progress to ensure quality and timeliness.
  • Make estimates for internal and wreck repairs.
  • Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs
  •  Maintain a high degree of customer satisfaction
  • Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to “Make Things Right”.
  • Gain the trust and confidence of new customers when they are introduced to the service department.
  •  Maintain budgeted revenue and expense objectives
  • Develop monthly and annual objectives for the department in collaboration with GM
  • Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
  • Ensure that all customers are greeted, assisted and provided the opportunity to receive the maximum and most complete work performed on their equipment.

Qualifications and Job Requirements

  • Five years’ progressive experience within the service department of a Powersports or Automotive Dealership
  •  Strong leadership skills.
  • Strong sales and sales management skills
  • Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them
  • Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers
  • Valid driver’s license and motorcycle endorsement.

 

 


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