Member Service Representative or Senior
3 weeks ago
Company Description
Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.
Job Description
The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and timely product or service referrals. Additionally responsible to understand and comply with credit union policies and procedures, as well as financial regulations to include BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, and accuracy while meeting all service, performance and safety standards.
Essential Functions
Qualifications
Minimum Formal Qualifications for this Position
Member Service Representative:
High School Diploma/G.E.D. or Equivalent. 6+ months of customer service and cash handling experience required. Sales experience. preferred.Member Service Representative Senior:
High School Diploma/G.E.D. or Equivalent. Member Relationship, Customer Service New Account, or equivalent training. 1+ years' customer service, sales, or other related experience required 1+ years' financial institution experience is required. 6+ months of cash handling required.
Technical or Specialized Knowledge/Skills:
Certifications Required:
Environmental, Physical, and Psychological Requirements
Standing - Occasionally Walking - Occasionally Sitting - Frequently Lifting - Rarely (40 Lbs) Carrying - Rarely Pushing - Rarely Pulling - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Occasionally Handling - Occasionally Grasping - Occasionally Feeling - Occasionally Talking - Frequently Hearing - Frequently Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Occasionally Noises louder than normal speaking volume - Occasionally Temperature Changes - Rarely Atmospheric Conditions - Rarely
Additional Information
The hourly range for the following positions:
-Member Service Representative - $19.91 – $21.99 (S10).
-Member Service Representative Senior - $21.16 - $25.83 (S11).
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.
This position is eligible for an incentive plan.
This position is eligible for a bilingual (Spanish) stipend.
We anticipate this position to close on 5/3/2024
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's
legal duty to furnish information.
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