Breakfast Attendant

Position Summary:

Extend the welcome and courtesies of the Dancing Bear Aspen to guests and Owners during breakfast service. Assist with all aspects of breakfast set-up, service and clean-up.

Service Standards:

• Eye contact should be made at no less than 10 feet from every owner.
• A genuine smile should be offered at no less than 5 feet from every owner.
• Employees should build rapport with owners during any conversation if the owner responds to the initial statement with a conversational demeanor.
• Owner last name is used effectively, but discreetly, as a signal of recognition at least once and not more than twice during any conversation with owners.
• Before concluding conversations, the owner is verbally offered additional assistance with a statement relevant to the owner’s individual needs.

Duties & Responsibilities:

• Being a gracious host to all owners and guests staying at Dancing Bear Aspen, being welcoming, proactive, anticipating their needs and building rapport with guests during any conversation.
• Provide professional, personalized services to each owner/guest, remembering preferences and names
• Offer and prepare coffees and beverages as requested.
• Assist cooking staff with prep and replenishing the buffet as needed.
• Assist with set-up, break-down and replenishing buffet throughout service.
• Assist with clearing tables and keeping area clean and organized, including cleaning off chair seats and floors.
• Be knowledgeable of, recommend to Dancing Bear Owners activities, restaurants, events and other concierge type services our owners and guests desire. Pass on to Concierge for follow up.
• Washing and polishing dishes and glassware.
• Ensuring a crisp, luxurious presentation throughout the Dancing Bear Roof lounge and deck.

Information Services:

• Familiarize owner with the Snowmass and Aspen points of interest and DBA facilities. Mention the Reception Desk and shuttle services while transporting owners from the airport.
• Know about all daily functions, locations and times for appropriate owner direction.
• Notify the acting supervisor of owner problems or complaints for immediate handling.
• Describe all DBA services and hours of operation; provide safety information and other information as needed.
• Contributing to DBA’s guest history, preferences, habits and requests observed from DBA owners and guests.

Maintenance:

• Maintain the cleanliness and organization of the roof terrace.
• Assist with daily cleaning, including trash removal.
• Ensuring a crisp, luxurious presentation throughout the Dancing Bear Roof Terrace, EDR and Elevators.

Additional Job Duties:

• Make General Manager aware of owners’ comments and complaints.
• Comply with all policies and procedures for the Dancing Bear.
• Report to work in compliance with the Dancing Bear Uniform and Grooming Standards.
• Report to shift on time.
• Complete checklists, tasks and projects delegated by your manager and assist other departments as business volumes and staff levels permit.
• Adhere to all health and safety standards of Dancing Bear.
• Assist with moving furniture and other items for special events as requested.
• Assist with special evening events as requested, including dinner parties in the Wine Cellar and on the Roof Terrace.

Position Seasonality:

Seasonal/Part-time.

Seasonal Housing available for single person, no pets.

Education & Knowledge:

Previous hotel or restaurant experience preferred. Excellent use of the English language.

Working Conditions:

Continuous standing/walking. Lifting and carrying luggage (up to 60 lbs.). Occasional stooping, crouching and reaching.

After 60 days all new hires will have a review to judge their future with Dancing Bear Aspen. Only those employees who have shown they understand and will continue to adhere to Dancing Bear Aspen’s service standards will be retained.