Member Support Specialist
2 weeks ago
🚀 Transform Lives with JumpstartMD: Join Us as our next Member Support Specialist (California Only)
🌟 About JumpstartMD:
We've celebrated over a million pounds lost by our members - a number that is constantly ticking upwards
JumpstartMD is not just any medical practice; we are revolutionaries in health and wellness, committed to changing lives through science-based weight management, lifestyle, and hormone therapies.
Our approach is deeply rooted in proven science, quantified biometrics, and attentive, compassionate medical supervision. At JumpstartMD, we believe in the power of a low-carbohydrate, nutrient dense, real food-based, personalized journey accompanied by complementary weight loss medication (for eligible and interested individuals) to optimize and sustain outcomes and elevate our members’ health and well-being. And for those seeking additional quality of life, body composition, and health improvements, we proudly offer Bioidentical Hormone Replacement Therapy (BHRT).
Boasting 13 high-end offices across the Bay Area, we are now on an expansion quest with exciting plans for center openings in Southern California.
Our team? A dedicated team of Clinicians, Health Coaches, and Member Care Coordinators each passionately committed to arming our members with the knowledge, personal support, and proven science they need to unlock optimal health.
Dive into the world of JumpstartMD with this captivating video: What is JumpstartMD?
👣 Your Next Adventure: Member Support Specialist
Reporting To: Director of Sales
Location: Remote but MUST live in California
Classification: Regular, Full-Time, Non-Exempt
POSITION SUMMARY
As our Member Support Specialist, you'll be the hero of our customer service journey, wielding your expertise like a superpower to ensure every member interaction is nothing short of extraordinary Armed with in-depth knowledge of our company's products and programs, you'll dive into each inquiry, question, and concern with lightning-fast responsiveness, leaving our members dazzled by your dedication to their satisfaction at every turn. Get ready to be the driving force behind our commitment to excellence, as you communicate seamlessly with our team members to deliver an experience that's as thrilling as it is unforgettable
✍️ DUTIES & RESPONSIBILITIES
- Provide exceptional customer service to JumpstartMD members via phone and email, ensuring satisfaction and resolving inquiries promptly and courteously.
- Welcome members warmly and professionally, listening attentively to their needs and concerns with empathy.
- Effectively explain the JumpstartMD program to potential new members, facilitating successful onboarding and building strong customer relationships.
- Promptly escalate member or operational issues to supervisors for timely resolution.
- Drive new business through prospecting and cold calling, energizing prospects through various communication methods.
- Maintain up-to-date knowledge of JSMD programs, products, policies, and procedures, adhering to HIPAA regulations and documenting interactions for tracking purposes.
🥼 QUALIFICATIONS AND REQUIREMENTS
- High school diploma or GED required; AA or Bachelor's degree preferred.
- Prior experience in phone sales and/or customer service highly desirable.
- Interest in health care, nutrition, weight management, and/or fitness preferred.
- Excellent interpersonal skills and phone etiquette.
- Ability to quickly build relationships with weight-loss patients of varying backgrounds.
- Proficient computer skills and experience with electronic health records; adaptable in dynamic environments.
🚀 Why JumpstartMD?
Impact Lives: Be part of a team that’s transforming health, empowering individuals, and celebrating over a million pounds lost - and counting
Innovation at Its Best: Work in an environment that's rich in innovation, backed by cutting-edge research, and personalized to perfection.
Community and Connection: Join a tribe of passionate professionals in 13 locations, all committed to uplifting health and wellness.
Grow with Us: With plans for geographical expansion soon, the sky's the limit for your career growth and personal development.
🌴 WHAT WE OFFER
- Opportunity for Growth: Collaborate with a passionate team to scale a best-in-class medical weight management, health, and wellness program nationally.
- Competitive Compensation: Enjoy competitive pay reflecting your skills and contributions
- Comprehensive Benefits: Access medical, dental, and vision benefits with eligibility at 25+ hours a week.
- Financial Security: Participate in a 401(k) plan with a company match, promoting long-term financial well-being.
- Time Off: Benefit from accrued paid time off to maintain a healthy work-life balance.
- Wellness Support:
- Receive 4 annual paid wellness days to prioritize your health.
- Access free JSMD services (Weight Loss and Bio-identical Hormone Therapy).
- Enjoy discounted JSMD Products (e.g., Vitamin Therapy, supplements, etc.)
🌟 Ready to Make a Difference? Apply Now and Jumpstart Your Career with Us
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive environment for all employees
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