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Restaurant Supervisor

2 months ago

San Diego, United States The Dana on Mission Bay Full time
Job DescriptionJob Description

About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.

Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.

Bartell Hotels is an equal opportunity employer.


Primary Objective of Restaurant Supervisor Position

The primary objective of the host/hostess is to deliver an excellent first and last impression to all guests and to provide accurate information over the phone and in person in a friendly and efficient manner.

Responsibilities

  • Accountable for quality service for the guests in the restaurant.
  • Make sure servers are following standards of service at all times
  • Ensure that staff takes breaks when needed, covering their area if needed.
  • Performs table touches to ensure quality service and immediately corrects any problems
  • Maintain thorough knowledge of restaurant and bar menus.
  • Schedule and arranges parties or special services/amenities for patrons.
  • Assign work tasks & coordinates activities of restaurant and lounge personnel to ensure prompt and courteous service to patrons.
  • Inspect lounge and dining room for neatness and cleanliness, and requisitions table linens and other supplies.
  • Interviews and oversees training of new hires.
  • May assist with creating weekly staff schedule.
  • Design and implement programs/promotions that maximize revenue and profit.
  • Reward employees who utilize their empowerment to meet or exceed customer expectations.
  • Acquires a working knowledge of hotel, in-house facilities, and local information to respond to customer questions in these areas as required

Other duties may be assigned as needed

Physical Demands & Work Environment

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl and must frequently lift and/or move up to 25 pounds. The employee must also be able to go up and down a flight of stairs while carrying up to 25 pounds. The employee may be frequently exposed to outside weather conditions. The noise is usually moderate to loud.