IT Infrastructure and Operations Manager

7 days ago

Cambridge, United States Vericel Corporation Full time
Job DescriptionJob Description

Vericel Corporation, a leader in advanced therapies for the sports medicine and severe burn care markets, has an exciting opportunity for a top performing IT professional looking to join and contribute to a commercial stage company with an established portfolio of unique advanced cell therapies and specialty biologics. Reporting directly to IT Management at Vericel, this is a great opportunity to join a high growth company with a strong balance sheet supported by a talented team of professionals who are committed to improving the lives of the patients we serve.

POSITION SUMMARY

This position oversees maintenance of our company's technical infrastructure operations across multiple locations in Cambridge, Burlington, and Ann Arbor MI. The position requires a strong background in IT infrastructure, system operations and team management. This role requires exceptional leadership skills to ensure optimal performance, scalability, and reliability of our technical systems.

ESSENTIAL FUNCTIONS

  • Lead, manage, and train outsourced MSP team of engineers located both onsite and remote to ensure efficient and effective day-to-day operations.
  • Develop and implement strategies for the design, deployment, and maintenance of the company's technical infrastructure, including networks, servers, storage, and cloud-based systems.
  • Collaborate with other departments to understand their infrastructure needs and provide technical solutions that align with business objectives.
  • Establish and maintain security protocols, disaster recovery plans, and compliance measures to safeguard company data and systems.
  • Monitor system performance and troubleshoot issues to ensure high availability and reliability.
  • Managing helpdesk ticketing system
  • Maintaining compliance with current regulations and procedures
  • Managing identity and access controls
  • Stay up-to-date with industry trends, technologies, and best practices to continuously improve the company's infrastructure and operations.
  • Developing and implementing SLA’s and standards.
  • Plan weekly and monthly maintenance patching windows

QUALIFICATIONS, EDUCATION AND EXPERIENCE

Leadership qualifications include, among other requirements:

  • Understanding, observing, and adhering to the goals and policies outlined in Vericel’s Code of Business Conduct and Ethics
  • Being honest and treating people with respect and courtesy.
  • Constantly striving to make Vericel a great place to work, and a company respected for the quality of its people and products.
  • Serving as role models for our fellow employees and business partners by acting responsibly, fairly, and honestly in our dealings and exercising sound judgment in performing our jobs.

Basic Qualifications:

  • Bachelor’s degree in, engineering, computer science, information systems
  • 5+ years in IT Infrastructure or 10+ yrs of relevant work experience
  • Working in GxP environments
  • Experience working with PHI and HIPAA
  • Experience with managing external onsite MSP
  • Experience with MS Azure and AWS
  • Experience with LAN / WAN and Wi-Fi
  • Experience dealing with vendors and negotiating contracts
  • Experience with VOIP phone technology
  • Experience with Office 365 and SharePoint environments
  • Understanding and experience with formal project delivery methodologies
  • Cybersecurity experience
  • Knowledge in deploying and monitoring technical solutions across a complex, integrated landscape.
  • Infrastructure and Operations leadership experience including strong leadership skills
  • Excellent analytical and technical skills, along with strong influencing and interpersonal skills required.
  • Excellent planning and organizational skills
  • Ability to understand, design and define strategy and execution of strategy and tasks.
  • Must be able to manage multiple priorities and projects simultaneously.
  • Must be a self-starter, results-oriented and have a track record of timely, high-quality deliverables.
  • Strong collaboration skills with peers and customers
  • Excellent verbal/written communications skills
  • Exceptional presentation and negotiation/conflict resolution skills

PREFERRED QUALIFICATIONS:

  • Experience with OPCenter EXPH
  • Experience with Oracle
  • Experience with Server virtualization
  • Experience with SQL

WORKING CONDITIONS AND PHYSICAL DEMANDS

Occasional off hours and weekend support as needed.


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