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Residential Counselor Team Lead

1 month ago

Baltimore, United States University of Maryland Medical System Full time
Job DescriptionJob DescriptionCompany Description

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care.  Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing.  Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work 

Job Description

Under limited supervision responsible for daily operations of the Residential Counselor staff. Help to train, mentor, coach and provide direction to Residential Counselor staff. Assist with special projects and training new Residential Counselors. Guide and help develop Residential Counselor processes including workflows, setting strategies, and reviewing daily documentation.  Monitors progress towards goals to include data tracking, developing team strengths, evaluates team goals and resolves conflict.  Ensures team is adhering to the recovery model of service.

    1. Supervises the daily work activities of Residential Counselor staff in accordance with UMMS, Human Resources, and departmental policies and procedures with department leadership.                     
      1. Establishes work performance and quality standards in collaboration with the Residential Rehabilitation Program Coordinator.  Assists in evaluation of problem areas within residential houses.  Makes recommendations regarding program and staff assignments to the Rehab Coordinator and Assistant Program Manager.
      2. Conducts orientation and training of new employees.  Assists in interviewing, selecting, and hiring staff.
      3. Reviews team members’ administrative assignments and responsibilities with Residential Rehabilitation Program Coordinator standards. 

              D.           Support and train Residential Counselors.

              E.   Communicate changes to schedules, application processes, registration needs/details to optimize Residential members contact and impact.

 F.  The following statements describe the general nature of work as it pertains to training and                  mentoring Residential Counselors and potential new Residential Counselors hires

                                          

  1. Helps to prepare all training, orientation, and onboarding materials.
  2. Provides guidance and support to Residential Counselors during orientation and training.
  3. Seeks feedback from Rehab Coordinator team regarding additional needs for training and education and reports findings to assistant program manager.
  4. Analyzes members and program needs to identify challenges and opportunities for improvement of the Residential Counselor role.
Qualifications

Education and Experience

  1. High School Diploma is required. Bachelor’s degree is preferred.  Additional experience may be substituted for the educational requirement on a year for year basis for up to four years.
  2. Five years professional counseling experience performing mental health services to include experience in residential rehabilitation and / or psychiatric rehabilitation services is preferred. 
  3. Current, valid, Maryland state drivers’ license is required. 
  4. CPR certification is required.


Additional Information

Knowledge, Skills and Abilities

  1.        Knowledge of mental health, psychology, counseling, and crisis intervention is required.  General            knowledge of MHA regulations is required.

 

  1.        Knowledge of state Medicaid guidelines, code of ethics and professional standards, and       confidentiality and privacy.

 

  1.        Current, valid Maryland state driver’s license is required.  Ability to use a 12-passenger van is      required.