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Refugee Case Aide
1 month ago
Job Summary:
CCANO's Refugee Services Program provides case management and employment services to support refugee self-sufficiency. The Refugee Case Aide enhances CCANO's Refugee Services Program by supporting program staff with necessary administrative tasks.
Direct Report To: Program Director
Duties/ResponsibilitiesEssential Job Functions:
- Assist Case Management staff with file management, quality assurance, data entry, public benefit applications, and other administrative and direct services tasks.
- Coordinate case closures and prepare files for client intakes and services.
- Assist the Self-Sufficiency Specialists by mailing RCA closure and sanction letters.
- Archive files on a regular basis following appropriate procedures.
- Support Refugee ESL classes by maintaining attendance records, client technology troubleshooting, etc.
- Accurate document services provided in case note database.
- Maintain organization of storage room and other storage areas.
- Maintaining supply inventory and communicating supply needs to relevant staff.
- Attending all required training and meetings.
- Other tasks as assigned.
Physical Requirements:
Sitting, Standing, Walking, Talking, sitting at a desk, and working on a computer.
- Must be able to lift fifteen pounds at times.
- Physical Demands: Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
- Stand less than 33% of time on duty.
- Walk less than 33% of the time on duty.
- Sit between 33% and 66% of time on duty.
- Use of hands to finger, handle or feel over 66% of time on duty.
- Reach with hands or arms less than 33% of time.
- Full ability to talk and hear.
- Correctable vision required.
- Able to lift/carry up to 10 lbs.
Minimum Educational and General Qualifications:
- High School degree or equivalent required; bachelor's degree in social work or in a related field preferred.
- Bilingual (English Spanish/Haitian-Creole) candidates highly preferred. Proficiency in Arabic, Burmese, Tigrinya, or other languages valued.
- Experience working with refugee and immigrant populations preferred.
- Ability to work with a culturally diverse population and sensitivity to the special needs of multi-cultural immigrant children, adults, and families.
- Ability to react to change productively and handle other essential tasks as assigned.
- Excellent oral and written communication and interpersonal skills, including maintaining effective work relationships.
- Strong management and organizational skills, and ability to work across all levels of management and staff.
- Proficiency in Microsoft Office Suite preferred. Facility with database use required.
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