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Experienced Call Center Marketing Manager

2 months ago

Toledo, United States Shoreland Home Improvement Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources

Call Center Career Opportunity
  • Develop, Manage and Grow a successful performance-driven call center marketing strategy
  • Manage paid acquired customer lead channels, including: digital, social, display, TV, direct mail, print and others
  • Develop a strong ROAS Team Perspective to drive high KPI and thriving performance levels
  • Continually test, build and optimize Team performance to support sales objectives
  • Develop Business Intelligence through messaging content, analytic review and conversion
Call Center Manager Position Benefits
  • Above Industry Base Salary Based on Experience
  • Substantial Override Bonus On ALL Business Development
  • Full Benefits Package Including: PTO, Health, Dental, Matching 401k
  • Opportunities for Career Advancement
Our Call Center Management Team maintains all call center activities include training, coaching, onboarding, scheduling, forecasting, motivating, hiring, monitoring, and more. The ultimate goal of the Call Center Management Team is to ensure an efficient and successful call center to meet and/or exceeds KPI while developing BI and BA data to drive larger company overall goals to new success heights

Team Schedule:
Monday-Thursday 9AM 8PM, Friday/Saturday 9AM - 4PM, Sunday Flex with breaks and lunch/dinner breaks

Call Center Marketing Leader Abilities Seeking
  • 3-5 Years Experience in Result-Proven Call Center Marketing Management
  • Ability to Motivate Room Success Through Setting Performance Metrics
  • Excellent Active Listening and Communication Skills
  • Manage and Collaborate Among Connective Teams and Divisions
  • Pro-Active Ability to Thrive and Manage Reactive Day-to-Day Priorities and Long-Term Strategy Development and Goals
  • CRM, Google Sheets, Microsoft Word and Excel Experience
  • Can Do Attitude to Motivate/Coach/Mentor/Develop Team Members to High Success Rate
  • Serious About Achieving KPI and BI Success in Fast-Paced Changing Environment
'Our Success IS Your Success' We are team-centric and thrive through developing and elevating team and individual skillsets towards attaining the wealth and career goals desired.

Apply Now to Join a FIVE-STAR GOOGLE RATED Fast-Growing Exterior Home Remodeling Team recognized as one of the best in Ohio, Michigan and Indiana today supporting recession-proof home solutions built on over two-decades of professional experience and customer service

Confidential Resume Review. Military Veterans Highly Encouraged to Apply.