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ServiceNow Developer

4 months ago

Baltimore, United States The Global Excellence Consulting Group Full time
Job DescriptionJob Description

We are looking for a ServiceNow professional to fill an opening at OCTO - Office of the Chief Technology Officer. This is a full-time, onsite position with our company and the project is with OCTO.

Please note that candidates will need to provide proof of Covid-19 vaccination, if offered the role.


Candidates must be willing and able to attend an onsite interview in Washington DC for this role, if shortlisted. Virtual interviews are not an option.


Deadline to submit your application: July 22nd, 2024

Summary:

As a ServiceNow Developer, you will play a crucial role in designing, developing, and implementing solutions within the ServiceNow platform. You will be responsible for maintaining and performing continual service improvements on the following implemented modules: ITSM, ITFM, HRSD, ITOM, PPM, and SPM. You will be expected to collaborate with cross-functional teams to gather requirements and translate them into technical solutions.

What you will be doing:
  • Work with product owner/stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements.
  • Document and maintain functional business requirements, process flows and business use cases.
  • Performs operational administrative tasks, as needed.
  • Assists with report configuration and maintenance, as needed.
  • Configure and maintain data integrations between ServiceNow and other systems.
  • Design/ Develop ServiceNow Forms and Tables as well as Modules.
  • Develop Workflow / Flow Design where required to drive Approvals and Process Lifecycle.
  • Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal).
  • Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
  • Best Practices and Governance:
    • Ensure adherence to ServiceNow best practices, agency security guidelines, governance policies and maintain as close to an out of the box environment as possible.
      Perform code reviews and mentor junior developers.
  • Continuous Improvement:
    • Stay updated on ServiceNow releases, features, and industry trends.
      Identify opportunities for process improvement and automation.
What you bring:
  • Bachelor’s degree in computer science, Information Technology, or equivalent work experience.
    ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist(CIS) certification highly desired
  • Minimum 5 years of hands-on experience with ServiceNow development of the modules listed above.
  • Experience working in an Agile/Scrum environment.
  • Proficiency in JavaScript, HTML, CSS, and REST APIs.
  • Strong problem-solving skills and ability to work independently.
  • Excellent communication and collaboration skills.
  • Possess an in-depth knowledge of implementing ServiceNow Architecture and ServiceNow Scripting.
  • Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
  • Demonstrated knowledge of service management processes, procedures, and software, and including knowledge of ServiceNow.