Customer Delivery Engineering Technical Leader

3 weeks ago

Dallas, United States Glow Networks Full time
Job DescriptionJob Description

Customer Delivery Engineering Technical Leader

Location: Dallas (Preferred), Austin, or other major US city

  • Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
  • Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
  • Drives customer technology transitions, influencing solution architectures and services.
  • Builds customer simulations to resolve/validate complex problems and compatibility issues.
  • Leads creation and dissemination of technical collateral, intellectual capital, documentation, and knowledge transfer.
  • Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
  • Mentors and develops others.

Role Specific Responsibilities:

  • Contribute effectively to the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
  • Actively mentors and develops others.
  • Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various audiences, customers.
  • Interacts effectively with Engineering to solve complex problems, identifies serviceability issues, and drives resolution of the issues with Engineering and other organizations.
  • Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
  • Owner and keeper of our culture.
  • Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
  • Based on project requirements, consults, and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes.
  • Supports presale activities and translate business requirements into solution design.

Scope:

  • Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.

Complexity:

  • Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.

Expertise:

  • Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.

Project Specific

Looking for a technical leader (SME in IOS-XE and SD-WAN) role based out of Dallas. Desired Education, Skills, and Certifications:

    • BS in a technical field (CS/EE preferred) or equivalent plus 15+ years related experience.
    • CCIE in Route & Switch; Service Provider; or Data Center Technologies - Required.
    • Must have solid Network design skills, with strong knowledge of networking fundamentals.
    • Extertise in Cisco SD-WAN solution on Catalyst platforms
    • Collaborate with clients to understand their business requirements and design robust SD-WAN solutions.
    • Architect, configure, and deploy Cisco SD-WAN components, including vManage, vSmart, vBond, vEdges, and cEdges.
    • Ensure seamless integration with existing network infrastructure.
    • Collaborate with cross-functional teams, including network operations, security, and project management, to ensure successful SD-WAN migrations and deployments.
    • Conduct, co-ordinate pre-deployment testing across an SD-WAN network with complex requirements.
    • Troubleshoot complex network issues and provide timely resolutions.
    • Define and enforce application-level QoS policies.
    • Ensure optimal performance for critical applications across the SD-WAN.
    • Extend SD-WAN connectivity to Azure and AWS using cloud SD-WAN routers (e.g., CSR routers).
    • Document solution designs, configurations, and best practices.
    • Familiarity with cloud platforms (AWS, Azure) and virtualization technologies.
    • Hands on experience in deploying and supporting Cisco Enterprise SD-WAN Routing Platforms
    • IP Routing, Inter-networking, LAN Switching, L3 VPN/VRF-Lite, BGP, ISIS, OSPF, EIGRP, inter-as routing, QoS, Ipv6, IP SLAs, RPVST+, MST, PIM, DMVPN, GETVPN, NetFlow, PfR.
    • Has moderate to advanced knowledge of software programmability, automation, orchestration, virtualization.
    • Prior Scripting, Python, and/or Linux experience with REST API is highly desired.
    • Ability to apply critical thinking to function effectively in ambiguous circumstances.
    • Successfully communicates difficult concepts. Guides, influences and persuades others either internally and externally.

  • Technical Delivery Manager

    3 days ago

    Dallas, United States Wells Fargo Full time

    The Compute & IaaS Data Center Technical Delivery Manager will be accountable for leading exits from legacy sites and platforms to the new data center portfolio. This role will lead a matrix team of technical delivery experts to identify, plan, and e Technical, Manager, Delivery, Product Owner, Infrastructure Engineer, Technology, Banking

  • Associate Engineer thru Engineer

    4 weeks ago

    Dallas, Texas, United States Oncor Electric Delivery Full time

    SummaryDesign, lead, and oversee engineering responsibilities related to transmission line design projects. Includes engineering, cost estimate creation, project execution, and material procurement.Key Roles & ResponsibilitiesOther duties may be assigned. Directly or through others, the incumbent:Produce engineering designs, drawings, specifications, and...

  • Practice Leader

    2 weeks ago

    Dallas, United States LJA Engineering Full time

    Title: Practice Leader - Water/Wastewater Division: Land DevelopmentLJA recognizes that our success depends on the quality of the people that we hire. We are currently seeking highly talented individuals that take pride in their work, function exceptionally well in team environments, and contribute to the overall success of the company. As a 100%...

  • Engineering Analyst thru Senior Engineering Analyst

    3 weeks ago

    Dallas, Texas, United States Oncor Electric Delivery Full time

    Summary This position provides data analytics, accounting and technical support, to the Distributed Generation (DG) Resource Integration Dept. ("DG Group") within the Oncor Asset Planning organization. The DG Group serves as the main point of contact for customers, installers, and energy resource developers submitting new DER projects ranging from; rooftop...

  • Technical Specialist I-III

    3 weeks ago

    Dallas, Texas, United States Oncor Electric Delivery Full time

    SummaryThe Technical Specialist I-III T&D Services (DATA) is a member of a team responsible for the development and maintenance of the digital connectivity model for Oncor's 69kV, 138kV and 345kV bulk power grid, within the Energy Management System (EMS). This model represents approximate one-third of the state's bulk power grid, data for over 2000 stations,...

  • Technical Specialist I-III

    4 weeks ago

    Dallas, United States Oncor Electric Delivery Full time

    Summary The Technical Specialist I-III T&D Services (DATA) is a member of a team responsible for the development and maintenance of the digital connectivity model for Oncor's 69kV, 138kV and 345kV bulk power grid, within the Energy Management System (EMS).  This model represents approximate one-third of the state's bulk power grid, data for over...

  • Delivery Driver

    4 weeks ago

    Dallas, United States AM Home Delivery Full time

    Job DescriptionJob DescriptionWhen you join AM Home Delivery, as a delivery driver installer, you will become part of a team that cares about working together and is focused on Safety, and Customer Service. Our delivery driver installers are recognized as the best in the industry. AM Home delivery is focused on giving its delivery driver installers the right...

  • Principal Geotechnical Engineering Leader

    4 days ago

    Dallas, United States AECOM Full time

    Job Description If you think you are the right match for the following opportunity, apply after reading the complete description.AECOM is actively seeking a Principal Geotechnical Engineering Leader (Dams & Levees) for our Water Business Line. Hybrid work from the following locations is possible: Dallas TX, Houston TX, Austin TX, New Orleans LA, or Baton...

  • Software Development/Execution Leader

    2 weeks ago

    Dallas, United States Matilda Cloud Full time

    (Flexible remote work arrangements available) About Matilda Cloud Matilda Cloud, headquartered in Dallas, TX, is at the forefront of creating groundbreaking software solutions designed to revolutionize IT Ops and Cloud Ops tasks. Our platform, distinguished by its automated discovery approach, delivers a detailed IT blueprint and a fast, cloud-agnostic...

  • Manager, Technical Project Management

    3 weeks ago

    Dallas, United States Infoblox Full time

    Description It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are...

  • Senior Technical Delivery Lead

    3 weeks ago

    Dallas, United States Inspire11 Full time

    Inspire11 is a full-service consulting firm that helps clients reach their full potential by getting closer to their customers, their employees, and their communities. Utilizing innovative and strategic thought with technology to bring change and disruption to life. Our team partners with technology leaders to help them strategize and execute their digital,...

  • Retirement Actuarial Technical Leader

    3 weeks ago

    Dallas, Texas, United States WTW Full time

    The Role In this exciting role as a Technical Leader within the Actuarial Delivery Group (ADG), you will apply your technical and project management skills in the areas of retirement plan valuations, design, compliance, and risk and financial management for all types of retirement plans including defined benefit, defined contribution, and retiree medical....

  • Retirement Actuarial Technical Leader

    4 weeks ago

    Dallas, Texas, United States Willis Towers Watson Full time

    Job DescriptionThe RoleIn this exciting role as a Technical Leader within the Actuarial Delivery Group (ADG), you will apply your technical and project management skills in the areas of retirement plan valuations, design, compliance, and risk and financial management for all types of retirement plans including defined benefit, defined contribution, and...

  • Training Specialist

    4 weeks ago

    Dallas, United States Oncor Electric Delivery Full time

    Summary  This position is responsible for the development, execution, and continued support of the Transmission Engineering training and safety programs. This includes creating, revising, and delivering training courses and materials throughout the Transmission Engineering organization as well as evaluating the success of assigned training courses and...

  • Principal Geotechnical Engineering Leader

    3 weeks ago

    Dallas, Texas, United States AECOM Full time

    Job Description AECOM is actively seeking a Principal Geotechnical Engineering Leader (Dams & Levees) for our Water Business Line. Hybrid work from the following locations is possible: Dallas TX, Houston TX, Austin TX, New Orleans LA, or Baton Rouge LA.  In this role you will be a geotechnical discipline lead and/or Project Manager on a variety of...

  • Transmission Grid Operations Support Engineer

    3 weeks ago

    Dallas, Texas, United States Oncor Electric Delivery Full time

    SummaryResponsible for providing engineering and technical support to Transmission Grid Operations, including support for real-time grid operations and outage planning.Key Roles & ResponsibilitiesOther duties may be assigned. Directly or through others, the incumbent:Responsible for providing technical support to real-time grid operations during system...

  • Senior Manager, Software Engineering

    1 week ago

    Dallas, United States Salesforce Full time

    Job Description Summary About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career...

  • VP Engineering

    4 days ago

    Dallas, United States Sigmaways Full time

    We are looking for an innovative and mission-driven Vice President of Engineering to play a vital role in building the most critical engineering solutions for our business growth. Reporting directly to CEO, the VP of Engineering will work with other product-focused departments to understand the business strategy and work together to oversee the planning,...

  • Software Leader

    3 weeks ago

    Dallas, United States Cloud Rx Pharmacy Full time

    Job DescriptionJob Description*Notice this role is 100% onsite in the Dallas-Fort Wort area with a requirement of PHP experience*We are seeking a talented and motivated Software Leader to join our dynamic team focused on revolutionizing the healthcare industry through innovative cloud-based solutions. As a Software Leader at you will play a pivotal role in...

  • Software Leader

    2 weeks ago

    Dallas, United States Cloud Rx Pharmacy Full time

    Job DescriptionJob Description*Notice this role is 100% onsite in the Dallas-Fort Wort area with a requirement of PHP experience*We are seeking a talented and motivated Software Leader to join our dynamic team focused on revolutionizing the healthcare industry through innovative cloud-based solutions. As a Software Leader at you will play a pivotal role in...