Parts Specialist

3 weeks ago

Saint Paul, United States Sanco Thermo King Full time $26 - $33
Job DescriptionJob Description

summary:

The Parts Specialist supports the parts counter both for internal customers (Service Technicians) and external customers.

essential functions:

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Greets customers and takes orders in person and over the phone
  2. Determines replacement part required, according to inspection of old part, customer request, or customer description of malfunction
  3. Completes sales by entering purchased items in to the sales/inventory system, obtaining payment, adding purchases to credit account, and issuing sales receipts
  4. Utilizes both catalog and on-line resources to secure necessary parts to meet customer needs
  5. Maintains parts inventory by verifying supplies and placing orders when order-points are reached
  6. Stocks items by unpacking and placing items into bins and on shelves
  7. Executes freight claims for damaged goods
  8. Receives returned items by inspecting them and then returning payments
  9. Assists with shipping and receiving, when needed

company-wide expectations:

  1. Remain drug and alcohol free while on Company premises and within the scope of duty
  2. Understand and comply with all Sanco Enterprises policies and procedures
  3. Observe safety and security policies and procedures and use equipment and materials accordingly
  4. Duties may be added, deleted, or modified at any time, at the discretion of management, via written, verbal, formal, or informal means

core competencies:

The strategic skills listed below are needed to perform the job satisfactorily.

  1. Problem Solving – identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains necessary communication
  2. Interpersonal Skills – maintains open communication with fellow employees, supervision, and management, remains open to others’ ideas and exhibits willingness to try new things
  3. Planning/Organizing – prioritizes and plan work activities and uses time efficiently
  4. Quality Control – demonstrates accuracy and thoroughness and monitors own work to ensure quality
  5. Adaptability – adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events
  6. Dependability – consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
  7. Professionalism – maintains a professional appearance and attitude at all times

knowledge, skills, and abilities:

The requirements listed below are representative of the knowledge skill and/or ability required to successfully perform the essential functions of the job.

knowledge, education and/or experience:

  1. Requires a high school diploma or general education diploma (GED)
  2. Valid driver’s license
  3. Previous parts or automotive industry experience preferred
  4. One to two years of counter experience preferred
  5. Forklift experience a plus

skills:

  1. Excellent communication skills
  2. Excellent phone skills

abilities:

  1. The ability to multi-task

working conditions:

  1. This job operates in a parts store/repair/installation shop environment.
  2. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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