HIWU Senior Product Manager

The Senior Product Manager is responsible for leading the development and launch of innovative products that solve customer problems and create value for the Horseracing Integrity & Welfare Unit (HIWU), a division of Drug Free Sport International/International Doping Tests & Management (DFSI-IDTM). They collaborate with cross-functional teams, conduct user research, define product vision and strategy, prioritize features, and oversee the product lifecycle. The person in this role will also be responsible for reviewing current processes and procedures to seek areas for future improvement and how the products can be leveraged as a collaborative service across departments.

Essential Duties and Responsibilities:

• Gain a comprehensive understanding of HIWU’s business goals, objectives and strategies.
• Collaborate with HIWU team members and stakeholders to document end-to-end business processes, identifying areas for improvement and streamlining.
• Translate HIWU’s vision and strategies into clear, actionable plans and tasks for the development team(s).
• Define and execute a product strategy and vision including a multi-year plan by quarter.
• Collaborate with third party development partners and other stakeholders to define product requirements and specifications.
• Plan and execute product launches including beta testing, feedback collection, documentation and training.
• Prioritize features, enhancements and bug fixes based on user feedback, industry demand and business objectives.
• Serve as the primary liaison between product management and other departments (e.g., Ops, Support, IT, Marketing), fostering a collaborative and productive working environment.
• Establish and manage a process to conduct user research, market analysis and competitive benchmarking to identify user needs and opportunities.
• Maintain a deep understanding of user needs, behaviors and pain points through direct interaction and feedback.
• Establish key performance indicators (KPIs) and metrics to measure product success and inform decision-making.
• Analyze product performance data and user feedback to identify areas for improvement and drive continuous improvement.
• Prepare and present regular updates on product status, performance, and strategic initiatives to senior leadership.
• Lead, guide, coordinate and facilitate communication meetings and requirements prioritization to ensure smooth collaboration among teams and stakeholders.
• Working with Scrum Master, manage and prioritize product backlog, ensuring the most valuable features are delivered in a timely manner.
• Perform other related duties as assigned.

Competencies:

Planning and Organizational Development

Ability to efficiently organize and prioritize multiple tasks. Effective at planning ahead yet flexible with unexpected changes. Listens well and orientates quickly.

Self-confident and self-starting; focused, resourceful, and adaptable; makes timely decisions; at ease working with deadlines; delivers the objective with meticulous attention to detail; displays critical thinking abilities.

Effective Communication

Proficient in all forms of communication. Ability to connect with colleagues, constituents, consultants and vendors. Create positive relationships at the organizational, contractor and vendor levels.

Passionate about daily interaction with constituents; listens well, interprets accurately, and responds appropriately; chooses the right way to say the right things.

Customer Service Orientation

Has a propensity for serving the needs of staff and constituents. Demonstrates self-control and the ability to stay calm and diffuse tense service situations.

Attentive and decisive; selfless; follows up and follows through; constituent first focus to enhance relationship.

Integrity and Reliability

Takes personal responsibility for job performance; strict adherence to company and unit policies and procedures. Maintains consistent high level of professionalism and confidentiality.

Positively responds to direction and constructive feedback; exhibits integrity and trustworthiness; and makes informed decisions based on what is best for the company.

Motivation for Achievement

Strong initiative; displays energy and enthusiasm in approaching the job. Generates ideas for improvement; initiates opportunities and recommends innovations. Goes above requirements; continually working toward exceeding expectations.

Stays on target for 90-day and annual goals, with motivation to exceed all objectives.

Contributes to company success through continuous improvement. Seeks additional responsibilities and grows within the position.

All requested materials must be submitted for consideration. This position is desired to be filled as soon as possible and application materials will be reviewed on an ongoing basis until filled.

Drug Free Sport, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, gender, sexual orientation, gender identity, national origin, age, military status, or any other characteristic protected by applicable federal, state, or local law.

To successfully perform this role, the individual will be a process-driven thinker with a passion for streamlining processes and building progressive mobile and web enabled products to meet the needs of the organization. The Senior Product Manager will uphold the company core values and vision, demonstrate integrity to the highest degree, and have a high desire to serve the Thoroughbred horse racing industry, constituents and colleagues.

Essentials skills and qualifications include but not limited to:

• Minimum of bachelor’s degree in business administration, computer science or related field.
• 6+ years of product management experience, with at least two years in a leadership role.
• Proven experience as a Product Manager or Product Owner for both iOS applications and web-based user interfaces with a track record of successful project deliveries.
• Strong analytical skills with the ability to document complex business processes clearly and concisely.
• Excellent verbal and written communication skills including effectively gather requirements and convey vision of product.
• Proficient in critical thinking and problem-solving, with a proactive approach in identifying and addressing challenges.
• Demonstrated ability to inspire, lead, guide and coordinate cross-functional teams to achieve objectives.
• Experience working in Agile/Scrum environments and with both internal and outside development teams.
• Possesses a deep commitment to understanding and meeting customer needs.
• Demonstrated abilities to foster creative thinking and the ability to drive innovation within the product space.
• Detail-oriented with excellent time management skills to prioritize tasks effectively.
• Self-motivated, proactive and collaborative, with the ability to work independently and as part of a team.
• Pass a pre-employment screening including drug test as permitted by applicable state laws, non-credit background check, confidentiality agreement, degree(s) verification, and professional reference checks.

Preferred qualifications include:

• Knowledge or experience of Laboratory Information System and/or Case Management System.
• Experience with building BI dashboards and other reports.
• Experience building the product team infrastructure (process and tools).
• Exposure to UI and UX best practices.
• Knowledge or experience in horse racing anti-doping and medication control.