Restaurant Host/Food Runner

3 weeks ago

Exeter, United States The Exeter Inn Epoch Restaurant & Bar Full time
Job DescriptionJob Description

¨ Greet, direct, seat, and tend to food and beverage guests, including watering, passing out menus, replenishing coffee, replacing silverware, and other service needs based on HCH service standards.

¨ Impart to the customer warmth and graciousness, much as you would give a guest in your own home.

¨ Manage all reservations through booking system. Efficiently manage seating times and rotations to maximize table turns and prove service staff with fair, consistent work flow.

¨ Understand all menu offerings, times offered, and hours of operation.

¨ Be thoroughly familiar with menu items and related materials.

¨ Complete designated side work efficiently and thoroughly.

¨ Answer the telephone and respond to guest inquiries.

¨ Assist in resolving any complaints, and communicate disgruntled customers to the appropriate supervisor.

¨ Undertake all reasonable tasks requested by supervisors.

¨ Represent a positive working liaison with all other members of the kitchen and front of house staff.

¨ Communicate with the staff regarding special requests/needs of a guest.

¨ Complete all listed opening, side-work, and closing checklists, cleaning checklists, and duties related to shift.

¨ Check out with manager once shift is complete.

¨ Consciously assist in all company promotions when required.

¨ Practice cleanliness and safety in all dining areas, liquor and wine storage areas.

¨ Understand and communicate daily specials and specialty menus to guests.

¨ Assist in training new employees and helping others.

¨ Assist team members as needed to promote a positive teamwork environment.

¨ Stock glassware, silverware, and napkin backups in all areas (host stand, service areas, bar).

¨ Bus and clean tables, use trays to run dirty items to kitchen, reset tables as needed.

¨ Wash trays to ensure proper sanitation and immaculate front of the house presentation.

¨ Assist in replenishing buffet items when determined by MOD.

¨ Perform additional cleaning tasks, as determined by MOD, such as wiping all kitchen doors down, wiping restaurant window sills, sweeping work areas, etc.

¨ Flexibility to work days, nights, weekends, and holidays or special events.

¨ Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.

¨ Attend all scheduled meetings and training sessions.

¨ Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.

¨ Comply with all Hotel and HCH time and attendance policies.

¨ Comply with all Hotel and HCH uniform, dress code, and appearance standards.



¨ Ability to remain standing for 8 hours (or 100% of shift).

¨ Ability to walk for up to 100% of shift.

¨ Ability to frequently move and lift up to 50 lbs.

¨ Ability to walk the property and grounds or on occasion.

¨ Ability to move up and down stairs regularly throughout entirely of shift.

¨ Ability to bend frequently and repetitively during a shift.

¨ Ability to carry service trays on shoulder up to 50 lbs.

¨ Ability to move quickly based on guest needs.

¨ Ability to frequently communicate and exchange accurate information effectively.

¨ Ability to read, write, understand and speak English.

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