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Laundry Attendant, Hilton Gardens Inn Sacramento Airport, Full Time
3 months ago
Position Summary:
The Laundry Attendant maintains a constant supply of clean linens for the hotel. Performs all stages of linen processing including collecting, transporting, sorting, weighing, loading, and unloading (washers, dryers and chutes) ironing, folding, storing, and delivering. Maintains organization and sanitizing or the laundry machinery and laundry area.
Requires Flexible schedules including days, weekends, and Holidays.
Duties and Responsibilities:
Retrieve linen and towels from guest rooms, public spaces, and other areas of the hotel as directed.
Sort, load, unload, fold, and press linen and other items according to hotel standard and company expectation.
Operate washing, drying, and pressing equipment according to instruction, following all applicable safety standards and using PPE if necessary.
Always maintain cleanliness and organization of laundry room.
Inspect linen and towels for stains, tears, or other imperfections to ensure guest satisfaction. Report or log deficiencies to the Executive Housekeeper, Housekeeping Supervisor or General Manager immediately.
Effectively communicate with hotel departments to ensure guest satisfaction.
Always maintain professionalism consistent with hotel and company expectations.
Secure and maintain custody of equipment, keys, and supplies.
Properly handle, label and store cleaning supplies.
Assist with monthly linen inventory.
Ensure proper storage and security of the laundry area and supplies at all times.
Always maintain positive guest relations, friendly and professional communication, and excellent guest service.
Respond to guest requests and inquiries immediately.
Responsible for thoroughly cleaning/sanitizing laundry to be guest ready and returning laundered items to housekeeping or other departments within specified time and accuracy per brand standards and best practices set forth by management.
Replenish laundered items according to operational standards.
Report any discrepancies or department needs to the General Manager.
May assist in providing training to new or existing staff with training needs as directed by management.
Performs other duties as required, including cross training.
The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities or qualifications of the job. Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
We are an equal opportunity employer and make employment decisions without regard to membership in any protected class. Those who are ineligible to work in the United States will not be considered.
