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IVR/Chatbot Developer

1 month ago

Newark, United States Global Soft Systems Full time
Job DescriptionJob Description

IVR/Chatbot Developer

Location: Newark, NJ (100% Onsite )

Duration: 8-12 Months

Description:

We are looking for an experienced IVR/Chatbot Developer to manage and develop advanced IVR applications and integrate speech recognition systems. This role will involve working with third-party integrations and various communication protocols to enhance CX systems. Required 7 to 10 years of experience resource.

Key Responsibilities:

  • Develop and manage IVR and chatbot solutions, natural language understanding (NLU) systems and grammars.
  • Implement third-party integrations with AWS Lambda (NodeJS and/or Python), Amazon Lex, Amelia, Polly, and CRM systems like Salesforce.
  • Utilize web services, APIs, and other communication protocols to integrate IVR systems with other computer systems (e.g., SOAP, VXML, SQL, XML, REST).
  • Design, develop, and support advanced IVR applications in an object-oriented programming language.

Required Qualifications:

  • Experience: Advanced understanding of IVR technology, telecommunications devices, networks, software, and systems. Hands-on experience with Amazon Lex.
  • Integration: Experience with third-party integrations and cross-system communication protocols.
  • Development: Proficient in software development using object-oriented programming languages.

Preferred Qualifications:
Experience with building and integrating Google CCAI solutions.