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Service Crew Member

4 months ago

Honolulu, United States 604 Hospitality Group Full time
Job DescriptionJob DescriptionCompany Overview

Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service.

Our success comes from the loyalty and dedication of our team, the Ohana. We are proud to employ nearly 400 team members, making 604 one of Hawaiis largest locally-owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.

The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House and 604 Clubhouse. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.

Job Summary

As a Service Crew Member, you are responsible for the cooking, executing, prepping, and plate up of all menu items. A service Crew Member will be held accountable for proper opening and closing procedures as mandated by the Manager to ensure that the establishment is up to health code, 604 food quality and safety standards. A Service Crew Member will be responsible for accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer.

Responsibilities


  • Perform all duties of a cook and Server
  • Knows all menu items offered at the restaurant. Accurately explains specials to guests if required. If asked, accurately answer menu items in regard to preparation method, ingredients, portion size, and side items accompanying the dish. If employees or guests ask, specify substitutions for items on the menu.
  • Determines par levels for daily needs, and accurately prepares and communicates the prep list, with an average of no more than 2% waste on unused product.
  • Prepares and verifies that all menu items are prepared according to our company quality standards 100% of the time.
  • Trains new hires in the service style of the restaurant and standard operating procedures including safety and sanitation expectations.
  • Assigns daily side work and running side work for kitchen staff to ensure the restaurant runs efficiently.
  • Oversee cleanliness of staff, kitchen area and quickly correct and report any health hazards and code violations.
  • Check food storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
  • Assist in seeking to provide staff coverage in case of employee absence and adjust staffing as necessary to meet business demands.
  • Communicate with manager regarding scheduled events and any kitchen operational updates or concerns.
  • Resolve customer complaints promptly and according to company guidelines.
  • Ensure that staff report to work as scheduled while working with Managers in documenting any late or absent employees.
  • Attend designated meetings.
  • Good mathematical skills and basic computer knowledge
  • Take cash payments in exchange for services rendered
  • Process credit and debit card payments and ensure that customers signs receipts
  • Count cash in the cash register at the end of each shift and ensure that it tallies
  • Sort, count and wrap currency and coins and arrange for them to be deposited to the bank
  • Ascertain that there is sufficient change available at the beginning of each day
  • All other duties as assigned.

Qualifications

  • Must be at least 18 years old.
  • Must be able to read and communicate in English clearly and effectively.
  • Must have the ability to lift pots, pans, products, and other items weighing up to 50 pounds frequently.
  • Must demonstrate enthusiasm and commitment to guest satisfaction.
  • Must have a valid health card or equivalent.
  • Must be able to perform simple math calculations and understand units and measures.
  • Must be able to stand and exert well-paced mobility for the duration of a scheduled shift.
  • Must have the ability to stand and walk for extended periods of time.
  • Must have the ability to lift, stoop, and bend.

Benefits/Perks for Eligible Employees


  • Paid Time Off
  • Bereavement Leave
  • Emergency Days
  • Referral Program
  • Employee Discounts
  • Skechers Direct Program
  • Management Bonus Program
  • Medical/Dental Benefits
  • Group Life Insurance
  • Universal Life Insurance
  • Short-Term Disability