Regional CX Strategy Manager, US Ag

2 weeks ago

Research Triangle Park, United States BASF SE Full time
Now Hiring Regional CX Strategy Manager, US Ag - Research Triangle Park, NC

Research Triangle Park, NC

The world needs creative solutions. We need YOU

Where the chemistry happens...

Join our team as the Regional CX Strategy Manager and make a significant impact on our US AgSolutions business. In this role, you will lead the mid-long term customer experience strategy and drive transformative change across the organization. Reporting to the Regional Senior Manager of Customer Experience, you will play a crucial role in the development and implementation of the regional CXM roadmap across North America (APN), with a specific focus on integration into the US AgSolutions organization. Additionally, you will take the lead mapping, designing and evolving the end-to-end Retail & Distribution experience journey framework across North America.

With a deep understanding of our target customers, you will leverage customer insights and CX analytics to identify opportunities for improvement and market differentiation, ultimately driving business value for the future. As a subject matter expert in Voice of Customer, Change Management, Journey Management, and Experience Design, you will guide experience improvements across North America.

As a Regional CX Strategy Manager, US Ag - Research Triangle Park, NC, You Create Chemistry By...


• Developing and implementing the mid-long term APN customer experience strategy and CX roadmap implementation focused on the US Ag business, driving transformative change cross-functionally down to the country level teams.

• Maintaining a deep understanding of target customers, leveraging customer insights & CX analytics to identify opportunities for improvement or market differentiation, leading cross-functional efforts for experience improvements across the US Ag business.

• APN Regional owner and strategy lead for the end-to-end channel partner customer experience journey and sub-journey framework, process mapping & CX performance measurement for journey analytics across North America.

• Providing strategic and operational thought leadership on Customer Experience Management, Journey Management and Voice of Customer Strategy, acting as a subject matter expert.

• Providing Change Management guidance on new ways of working (WoW) with CX improvements, collaborating with Commercial Hub Product owners on tool enablement to support to-be experiences.

• CX team member for APN Soy/Cotton/Corn Crop System / A+C Connect Solutions, supporting the CX pillar.

If you have...


• A Bachelor's Degree, ideally a focus in customer experience, business, or marketing

• A minimum of 8-10 years of experience in customer oriented commercial or cross functional roles (i.e. sales or marketing) delivering premium customer experiences

• Experience leading highly complex, cross functional projects/initiatives

• Minimum of 5 years' experience leading direct/indirect teams or projects

• Relevant experience in Agriculture preferred, but not necessary

• Experience in Journey Mapping, Experience design and Customer Experience implementation

• Experience with Voice of Customer or Customer Insights strategy & implementation

• Change management skills and/or training (Prosci change certified or CX certification - Forrester or CCXP)

• Proven strategic and execution skills

Then...

Create Your Own Chemistry With

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call . We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

  • Flexible work arrangements whenever possible
  • Highly competitive retirement savings plan with company match and investment options
  • Well-being programs that include comprehensive mental health support for you and your household family members
  • Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
  • Back-up child and elder care with discount programs for families of all ages and stages
  • Mentoring and career development opportunities that allow you to share, learn, and thrive
  • Matching gifts program that allows you to deepen the impact of your contributions to qualified charities
  • Employee crisis support for when the unexpected happens
  • Access to our BASF wine cellar, employee discounts, and much more
Privacy Statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact to report fraud.

Equal Employment Opportunities

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.


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