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Efax Solution Engineer

3 months ago

Oklahoma City, United States Artmac Soft LLC Full time
Job DescriptionJob Description

Who we are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.

Job Description:

Job Title : Efax Solution Engineer

Job Type : W2 / C2C

Experience : 7-20 Years

Location : Oklahoma City, Oklahoma

Responsibilities:

  • Should have 7+ years of working experience in Fax, e-Fax solutions, Telecom, and IP Telephony products.
  • Should have knowledge of Fax integration with exchange, AD, and LRS.
  • Working experience in migration of on-prem Fax to e-fax/cloud solutions.
  • Should have working experience in Cisco Unified Communication and Contact Center products.
  • Single point of contact for Customer/end user to receive assessment, support, and maintenance for IP Telephony, network devices, Servers, and endpoints.
  • Handling IPT L2 / L3 tasks.
  • Hands-on Experience to Install, upgrade, support and troubleshoot Cisco CUCM, Cisco Unity, IP Phones, CUBE, Jabber, SAML, LDAP, SSO, Expressway, etc
  • Excellent understanding of protocols like SIP and H323, routing protocols, SNMP, MPLS, SRV, DNS, certificates, etc.
  • Diagnose and quickly resolve a wide range of Telephony and networking problems.
  • Good understanding of PSTN concepts like, TFN, DID, ANI, etc.
  • Can work with delivery. Generate different documents as per business requirements.
  • Knowledge of the network & windows components is essential.
  • Understanding of design concepts.
  • Working experience as a Vendor

Qualification:

  • Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus