Center Director
2 months ago
GENERAL SUMMARY
The Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center. The Center Director is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan customers while managing costs. He/she ensures that policies and procedures are executed according to Sylvan standards. The Director manages and coaches Center staff and serves as the principle point of contact for the Franchisee.
ESSENTIAL JOB FUNCTIONS
- Ensures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours
- Manages the day-to-day operation of the Center
- Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance
- Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews
- Reviews all corporate communication and ensures communications flow to the Center’s staff
- Supports Director of Education with ensuring good instructional management
- Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled
- Promotes financing options that meet the customer’s needs and manages the application/closing process
- Manages marketing and sales activities to drive new enrollments
- Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations
- Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes
- Ensures the professional appearance of the Center according to Sylvan standards
- Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being
KNOWLEDGE REQUIRED
- Four year degree required
- A minimum of three years of customer service experience; Retail sales experience preferred
- Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools
- Experience using Microsoft Word and other standard business applications used by the Center
- Knowledge of general office equipment such as copiers, printers, and office phones
- Experience using social media (Facebook, Twitter, etc.) preferred
- Familiarity with instructional technology and tablet computers preferred
SKILLS AND ABILITIES REQUIRED
- Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred
- Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
- Proven sales skills with a strong sense of urgency
- Proven ability to supervise, coach, and develop Center staff
- Strong presentation skills for small group opportunities
- Ability to track and interpret business metrics and financial statements
- Strong analytical and problem solving skills
- Strong word processing, data entry, and other administrative skills
- Strong organizational skills; Proven ability to manage multiple tasks and be flexible
- Proven ability to communicate effectively in writing; Ability to proofread and edit copy
- Ability to work collaboratively; Strong team player
- Ability to work a flexible schedule, including evenings and weekends
- Ability to occasionally lift and/or move up to ten pounds
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.
-
Center Director
4 months ago
Troy, United States Sylvan Learning - Troy, MI Full timeJob DescriptionJob DescriptionGENERAL SUMMARYThe Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center. The Center Director is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational...
-
Registered Nurse
3 weeks ago
Troy, United States Troy Center Full timeTroy Center is hiring a Registered Nurse (RN) Supervisor in Troy, NY. We are Now offering a $2,500 Sign-On Bonus!!! Duties: Complete resident care requirements by scheduling and assigning nursing staff Establish a compassionate environment by providing support to residents & families Provide information to residents & staff by answering questions and...
-
Wound Care Center Practical Nurse
2 weeks ago
Troy, Ohio, United States Healogics Full timeThe rewards at Healogics are significant, beginning with the vital work we do to transform patients' lives. We recognize that meaningful work requires dedication, and we are devoted to supporting and rewarding our employees for their exceptional service. Are you a suitable candidate? Discover more about this position here: Healogics stands as the largest...
-
Sleep Disorders Technologist
4 days ago
Troy, Michigan, United States Troy Regional Medical Center Full timePolysomnographic Technologist Opportunity at Troy Regional Medical CenterWe are seeking a highly skilled Polysomnographic Technologist to join our team at Troy Regional Medical Center. As a Polysomnographic Technologist, you will be responsible for performing polysomnograms and other sleep disorders testing under the guidance of our Sleep Center Medical...
-
Polysomnography Specialist
4 days ago
Troy, Michigan, United States Troy Regional Medical Center Full timePolysomnographic Technologist Opportunity at Troy Regional Medical CenterWe are seeking a skilled Polysomnographic Technologist to join our team at Troy Regional Medical Center. As a Polysomnographic Technologist, you will be responsible for performing polysomnograms and other sleep disorders testing under the guidance of our Sleep Center Medical...
-
Troy, United States V R Della Infotech Inc Full timeJob DescriptionJob DescriptionSt. Peters Health Partners Medical Associates is seeking an experienced ICU Medical Director, Director of Pulmonary Medicine, or Pulmonary Medical Director to help lead our robust team of highly experienced providers. This position would require familiarity and work at both our inpatient ICUs St. Peter s Hospital in Albany, New...
-
Polysomnography Tech
4 weeks ago
Troy, United States Troy Regional Medical Center Full timeDUTIES: Performs various polysomnograms or other sleep disorders testing under the direction of the Sleep Center Medical Director. Responsible for attaching electrodes and monitoring patients and monitoring throughout the sleep study, documenting observations, collecting data, and reporting this information to the physician. Responsible for CPAP...
-
Polysomnography Tech
2 months ago
Troy, United States Troy Regional Medical Center Full timeJob DescriptionJob DescriptionDUTIES:Performs various polysomnograms or other sleep disorders testing under the direction of the Sleep Center Medical Director. Responsible for attaching electrodes and monitoring patients and monitoring throughout the sleep study, documenting observations, collecting data, and reporting this information to the physician....
-
Sleep Study Technician
2 weeks ago
Troy, Michigan, United States Troy Regional Medical Center Full timeJoin Our Team as a Sleep Study Technician Troy Regional Medical Center is seeking a committed Sleep Study Technician to enhance our dedicated team. In this role, you will be tasked with conducting sleep studies and various assessments related to sleep disorders under the supervision of our esteemed Sleep Center Medical Director. Your responsibilities will...
-
Sleep Study Technician
2 weeks ago
Troy, Alabama, United States Troy Regional Medical Center Full timeRESPONSIBILITIES:Conducts a variety of sleep studies or other assessments related to sleep disorders under the supervision of the Medical Director of the Sleep Center. Accountable for the application of electrodes, patient monitoring during the sleep evaluation, documenting findings, gathering data, and conveying this information to the attending physician....
-
IT Operations Director
2 weeks ago
Troy, United States Integra Partners Full time $150,000 - $150,001Job DescriptionJob DescriptionGiven Integra Partners’ continued growth and momentum, the company is adding depth to its IT team. Integra Partners is seeking a results-oriented, dynamic, and organized IT Operations Director who possesses the ability to manage the infrastructure and systems supporting our operations. They will be responsible for maintaining...
-
Director of Innovation
1 month ago
Troy, United States ArtiFlex Manufacturing, Inc Full timeArtiFlex Mfg. is a pioneering force in the manufacturing industry, renowned for our innovative solutions that redefine product safety, comfort, and efficiency. Our Innovation Center is the epicenter for driving forward-thinking technologies, concepts, and collaborating closely with industry leaders to shape the future of innovation. As the Director of...
-
Director of Innovation
1 month ago
Troy, United States ArtiFlex Manufacturing, Inc Full timeArtiFlex Mfg. is a pioneering force in the manufacturing industry, renowned for our innovative solutions that redefine product safety, comfort, and efficiency. Our Innovation Center is the epicenter for driving forward-thinking technologies, concepts, and collaborating closely with industry leaders to shape the future of innovation. As the Director of...
-
Assistant Director of Nursing
5 days ago
Parsippany-Troy Hills, United States Troy Hills Center - Parsippany, NJ Full timestrong>SPECIALIZATION IN WOULD CARE REQUIRED Benefits*Variable compensation plans*Tuition, Travel, and Wireless Service Discounts*Employee Assistance Program to support mental health*Employee Foundation to assist financially with unforeseen hardships*Diverse, Equitable and Inclusive (DEI) workplace with DEI committee. br />*Health, Dental, Vision,...
-
Assistant Director of Nursing
1 week ago
Parsippany-Troy Hills, United States Troy Hills Center Full timeSPECIALIZATION IN WOULD CARE REQUIREDBenefits*Variable compensation plans*Tuition, Travel, and Wireless Service Discounts*Employee Assistance Program to support mental health*Employee Foundation to assist financially with unforeseen hardships*Diverse, Equitable and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company's DNA.*Health,...
-
Associate Director CMC Regulatory Sciences
1 month ago
Troy, Michigan, United States Regeneron Pharmaceuticals, Inc. Full timeRegeneron is seeking a highly motivated and experienced Associate Director of CMC Regulatory Sciences to join our global team. This role is pivotal in leading post-approval commercial and global lifecycle management activities for Regenerons portfolio of commercial products. The ideal candidate will have demonstrated leadership skills and the ability to...
-
Mammography Tech
2 weeks ago
Troy, United States Trinity Health Full timeEmployment Type: Full time Shift: Day Shift Description: Mammography Technologist If you are looking for a Full-Time Mammography Tech position, this could be your opportunity. Here at St. Peter's Health Partners, we care for more people in more places. This position would ideally cover multiple departments within Medical Imaging. Position...
-
Assistant Director of Nursing
1 week ago
Parsippany-Troy Hills, United States Troy Hills Center - Parsippany, NJ Full timeSPECIALIZATION IN WOULD CARE REQUIRED Benefits*Variable compensation plans*Tuition, Travel, and Wireless Service Discounts*Employee Assistance Program to support mental health*Employee Foundation to assist financially with unforeseen hardships*Diverse, Equitable and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company's DNA.*Health,...
-
Lead Teacher
4 months ago
Troy, United States Sylvan Learning - Troy, MI Full timeJob DescriptionJob DescriptionGENERAL SUMMARYThe Lead Teacher is responsible for monitoring and providing support to the instructional area, ensuring that teachers are practicing good instructional management. When Directors are unavailable or not in the Center, the Lead Teacher serves as the point-of-contact for teaching staff and manages Center...
-
Associate Director CMC Regulatory Sciences
1 month ago
Troy, United States Regeneron Pharmaceuticals, Inc. Full timeRegeneron is seeking a highly motivated and experienced Associate Director of CMC Regulatory Sciences to join our global team. This role is pivotal in leading post-approval commercial and global lifecycle management activities for Regenerons portfolio of commercial products. The ideal candidate will have demonstrated leadership skills and the ability to...