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Medical Office Clerk

3 months ago

Holloman Air Force Base, United States HealthCare Resolution Services Full time
Job DescriptionJob Description

Summary:
The primary purpose of this position is to serve as the medical office clerk, who provides clerical/administrative support in
wards, clinics, or other departments of medical treatment.


Duties & Responsibilities:

  • Greets patients/visitors at a front desk, information center, or office setting.
  • Answers main office phone line. Directs telephone calls to the appropriate section for assistance. Takes messages as required.
  • Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.
  • Obtains updates and files medical records as needed.
  • Organizes and researches patient records, extract needed information and reviews records for completeness, accuracy, and consistency within established guidelines.
  • Ensures arrival of medical records prior to appointment(s).
  • Initiates and locates patient medical records as needed.
  • Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
  • Performs other administrative and clerical duties in support of medical care and operational support.
  • Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in the computer system.
  • Creates appointment schedules and templates in the patient appointment computer system.

Qualifications:

  • High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.
  • At least 6 months of experience in an office setting.
  • A fully qualified typist with a minimum of 50 WPM is required.
  • General medical ethics, telephone etiquette, and excellent communication and customer service skills.
  • General office administrative and clerical skills to perform receptionist duties and answer telephones.
  • Ability to communicate effectively, both orally and in writing.