See more Collapse

Customer Success Team Lead

2 months ago

New York, United States Confiant Full time
Job DescriptionJob Description

Since our launch in 2013, Confiant has solidified its position as a trailblazer in cybersecurity with our first and only technology that actively blocks bad ads. Our mission? To rid the digital world of malvertising with every bad ad we detect. Our ground-breaking technology makes it easy to identify, block, and replace the intrusive ads that threaten our clients' reputation, revenue, and resources. We've integrated with 100+ major US publishers and ad platforms, and our seasoned security team has developed real-time monitoring systems capable of unearthing even the most sophisticated malvertiser methods.

Role

Confiant is seeking a remote Customer Success Leader to guide our Platforms Team and facilitate seamless connections between our technical and product teams, and our clients. In this role, you will leverage your AdTech industry, technical account management, and business development experience to strategically guide and support our clients with solutions that address our clients' unique challenges. Our technology is mission-critical to our clients, and your leadership will contribute to our collective success through a blend of technical acumen, strategic thinking, and exceptional relationship-building skills.

Responsibilities

  • Serve as the primary point of contact for Platform client accounts, building and nurturing strong relationships to understand their business objectives and technical requirements.
  • Support our Customers and respond to ongoing customer demands, issues and requests.
  • Lead the implementation of our technology solutions, ensuring seamless integration and successful adoption by clients.
  • Collaborate with cross-functional teams including Sales, Support, Engineering, Product and Operations to develop and execute comprehensive account plans that align with client goals.
  • Work closely with leadership and product to discover new business and product opportunities beyond natural customer expansion.
  • Lead, mentor, and grow the Customer Success Platforms Team

Requirements

As a member of the Confiant team, the Customer Success Leader needs to be comfortable in a role that requires constant learning, maintaining regular communication with team members, working collaboratively across teams, adapting to changing circumstances, and embodying Confiant's values.

  • 7+ years of proven experience in a client-facing role such as Technical Account Management, Customer Success, or Technical Consulting, preferably in Advertising Technology.
  • Working experience in the AdTech industry, ideally at an SSP, DSP or AdTech solutions provider, with a deep understanding of the AdTech ecosystem.
  • Experience and ability to thrive in a dynamic startup environment.
  • A skilled manager able to mentor team members and guide them through complex customer success/account management situations.
  • An extensive technical background with the ability to translate complex technical details into clear, understandable terms.
  • Knowledge of contract language and terms, and the ability to discuss/negotiate terms internally and with clients.
  • Demonstrated ability to take initiative in creating, optimizing, and following processes
  • A proven track record of forward and innovative thinking, capable of understanding complex business challenges and translating them into actionable solutions.
  • Highly organized, with demonstrated ability to manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines
  • Excellent analytical skills with the ability to identify trends within data to anticipate issues before they significantly impact clients
  • Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels of the organization.
  • Excellent ability to follow-through, be transparent and accountable.
  • Service-minded, committed to delivering exceptional customer experiences.
  • Currently located in the US or Canada and are able to work mostly within the Eastern Time zone hours.

Nice To Have

  • Experience in a business development role, or within sales
  • An understanding of software development processes, database or coding skills
  • Cybersecurity related experience

Benefits

We offer a competitive salary package, stock options and a comprehensive benefits plan. Some of our benefits include health insurance with dental and vision, retirement with an automatic contribution, unlimited paid time off, flexible working hours, sabbatical and company sponsored professional development.

Confiant is a fully remote company, committed to fostering an inclusive, dynamic work environment where every voice is heard and every contribution matters. If you're eager to make an impact in cybersecurity, while being part of a world class team, we're your perfect fit. Join us at Confiant and help revolutionize digital ad security and shape the future of a safer digital world.

We strongly encourage women, members of the BIPOC community, members of the LGBTQIA+ community, people with disabilities and people who are neurodivergent to apply.

To learn more about us, please visit www.confiant.com

We have other current jobs related to this field that you can find below

  • Team Lead, Customer Success

    4 weeks ago

    New York, United States Teachable Full time

    **What is Teachable?**: Are you ready to join a dynamic, cross-cultural team at an exciting turning point in our company’s journey? Now part of the global Hotmart Company portfolio, **whose platforms have helped creators earn more than $10 billion, **Teachable continues to take the creator economy by storm as a true industry leader. Together, Teachable and...

  • Team Lead, Customer Success

    7 hours ago

    New York, United States Gorgias Full time

    Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without...

  • Team Lead, Customer Success

    21 hours ago

    New York, United States Gorgias Full time

    Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without...

  • Customer Success Lead

    3 weeks ago

    New York, New York, United States Confiant Full time

    Since our launch in 2013, Confiant has solidified its position as a trailblazer in cybersecurity with our first and only technology that actively blocks bad ads. Our mission? To rid the digital world of malvertising with every bad ad we detect. Our ground-breaking technology makes it easy to identify, block, and replace the intrusive ads that threaten our...

  • Customer Success Team Leader

    1 month ago

    New York, United States PensionBee Full time

    Job DescriptionJob DescriptionSummary$60,000 starting salary and generous benefits packageTarget start date: July 15, 2024Employment type: Full timeLocation: Financial District, New York CityIn office work requirement: 5 days a week in office Overview of PensionBeePensionBee is a leading online pension provider, making retirement saving straightforward and...

  • Customer Success Lead

    1 week ago

    New Kensington, United States Advantage xPO Full time

    Customer Success Operations Lead At Polyconcept North America (PCNA), our mission is to inspire pride. Whether we are providing backpacks and wireless power banks for a trade show, apparel and drinkware for an employee recognition program, or a branded welcome kit for customers at a resort, our goal is to deliver confidence with every brand impression....

  • Head of Customer Success

    4 weeks ago

    New York, United States Perchwell Full time

    Location - New York Office Type - Full time Department - Customer Success Compensation $170K - $215K - Offers Equity **Who We Are** Perchwell is the premier workflow software and data platform for real estate professionals and consumers. Based on the industry’s foundational data, Perchwell builds a modern software suite to empower real estate...

  • Lead Customer Success Manager

    3 days ago

    New York, United States Nasdaq Full time

    Lead Customer Success Manager Financial Technology At Nasdaq, our Customer Success Management practice is dedicated to delivering exceptional services to our valued customers. We aim to elevate overall customer satisfaction, setting our products an Manager, Technology, Financial, Lead, Customer, Business Services

  • Customer Success Manager

    4 days ago

    New York, United States RepeatMD Full time

    About You: Are you passionate about making a difference and helping businesses thrive? As a Customer Success Manager at RepeatMD, you'll be at the heart of a dynamic team, working collaboratively to drive success for over 2000 customers. Your role will be crucial in helping our clients achieve exceptional performance through our innovative mobile app,...

  • Head of Customer Success

    4 weeks ago

    New York, United States DraftWise Full time

    About DraftWise DraftWise is at the forefront of AI in the legal industry, building a secure knowledge platform that helps lawyers at elite law firms draft, negotiate and review contracts faster, and with an edge over their competitors. Our core product unlocks for the first time the years of historic legal contracts that firms have negotiated for their...

  • Head of Customer Success

    4 weeks ago

    New York, New York, United States DraftWise Full time

    About DraftWiseDraftWise is at the forefront of AI in the legal industry, building a secure knowledge platform that helps lawyers at elite law firms draft, negotiate and review contracts faster, and with an edge over their competitors. Our core product unlocks for the first time the years of historic legal contracts that firms have negotiated for their...

  • Manager, Customer Success

    2 months ago

    New York, New York, United States Kustomer Full time

    About KustomerKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and...

  • Customer Success Manager

    2 weeks ago

    New York, United States Roots Automation, Inc. Full time

    Customer Success Manager The customer success team at Roots Automation is seeking a manager interested in leading a team of project managers to successfully onboard and maintain Digital Coworkers for Roots customers. The ideal candidate is adept at driving digital strategy, guiding agile technology implementations, and leading project teams. Our ideal...

  • Customer Success Manager

    2 months ago

    New York, United States Roots Automation, Inc. Full time

    Job DescriptionJob DescriptionCustomer Success ManagerThe customer success team at Roots Automation is seeking a manager interested in leading a team of project managers to successfully onboard and maintain Digital Coworkers for Roots customers. The ideal candidate is adept at driving digital strategy, guiding agile technology implementations, and leading...

  • Customer Advocate Team Lead

    7 days ago

    New York, United States Conductor Full time

    **New York, NY** **Customer Advocate Team Lead** **Location: New York, NY, OR Remote Option (**Open to working East Coast/EST hours)** Its an exciting time to join Conductor as we just raised $150 million at a $525 million valuation to build out our technology and acquired Content King - the worlds first real-time website auditing and monitoring platform. ...

  • Director of Customer Success

    1 week ago

    New York, New York, United States Memfault Full time

    Memfault is looking for an experienced Director of Customer Success to lead our Success and Implementation teams. The CS team drives implementations, manages customer relationships, and tees up expansions to help grow the business. This is a strategic function for the company, which underpins our land and expand strategy and our ability to grow a very large...

  • Head of Customer Success

    3 weeks ago

    New York, United States Agio, Inc. Full time

    Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster...

  • Success Academy

    2 months ago

    New York, United States Success Academy Full time

    Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC...

  • Customer Success Manager

    2 days ago

    New York, United States Experis Full time

    Our client, an industry leading Technology Company,is seeking a capable Customer Success Manager to help build a customer support team for a new b2b solution. As a Customer Success Manager on the Device Solutions Team, you will be responsible for providing customer support as well as for building and enhancing customer experience processes and mechanisms....

  • Manager, Customer Success

    2 weeks ago

    New York, United States Radicle Health Full time

    Job DescriptionJob DescriptionRadicle Health acquires, invests, and operates mission critical human services software (SaaS) companies. We believe that human services agencies and the people they serve deserve functional, modern, and easy-to-use software. And we believe we're the ones to build it. Radicle Health is backed by Alpine Software Group (ASG),...