Senior Solution Architect

2 weeks ago

Pittsburgh, United States GridGain Systems Full time
Job DescriptionJob DescriptionSalary:

Senior Solution Architect – Pre & Post Sales

LOCATION: USA or CAD - Remote (this is a remote role but candidate must be physically located in the United States or Canada)


About the Role
GridGain is looking for a Senior Solution Architect with a blend of pre-sales expertise and post-sales responsibility. This role will lead the technical sales process and ensure customer success, account growth, and retention. The ideal candidate will act as a trusted advisor to our clients, guiding them from the initial sale through the full lifecycle of the product use, including account expansion and renewal.
Location: This is a remote position, open to candidates across the United States or Canada.


Responsibilities

  • Technical Sales Leadership: Guide technical discussions and presentations, solution design sessions, and demonstrations during the sales process to secure GridGain’s technical wins.
  • Solution Customization and Implementation: Tailor GridGain solutions to meet specific client needs during the pre-sales phase and ensure successful implementation post-sale in partnership with Professional Services, Training, and Customer Success Manager.
  • Technical Account Management: Serve as the main technical point of contact for a portfolio of clients, overseeing account health and satisfaction and identifying opportunities for growth and expansion. Partner closely with Account Executives to ensure the attainment of Client’s and GridGain’s business goals.
  • Market Outreach: Leveraging your technical knowledge and experience, write and present at various forums educating the market on the advantages of GridGain’s technology based on Apache Ignite.
  • Renewals and Expansion: Proactively work with clients and Account Executives to secure renewals and identify upsell opportunities to expand account value.
  • Consulting Engagement Oversight: Coordinate with consulting and engineering teams to oversee the delivery and execution of consulting engagements, ensuring high-quality outcomes that align with client goals.
  • Feedback Loop: Act as the voice of the customer within GridGain, providing feedback to product and engineering teams to guide future product enhancements and innovations.


Essential Skills & Requirements

  • Bachelor’s degree in Computer Science or equivalent experience, with 7+ years in a combined pre-sales/sales engineering and post-sales/account management role.
  • Proven track record of success in both pre-sales technical solutioning and post-sales account management, with a focus on customer success.
  • Hands-on technical expertise in Java EE systems, Kubernetes, Cloud technologies, and distributed computing.
  • Deep technical expertise in in-memory computing, data modeling, and SQL optimization.
  • Experience in managing the full lifecycle of client relationships, from initial sale to renewal and expansion.
  • Strong communication and presentation skills, capable of effectively engaging with both technical and executive-level stakeholders.
  • Ability to lead cross-functional teams and projects, ensuring alignment with client objectives and timelines.


What We Offer


  • A dynamic role that spans the entire customer engagement lifecycle, offering the opportunity to impact customer success and company growth significantly.
  • Collaboration with a passionate team in a culture that values innovation, customer-centricity, and continuous improvement.
  • Competitive compensation, including a comprehensive benefits package and opportunities for professional development and career advancement.



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