Cleared Technical Account Manager

1 week ago

Baltimore, United States ZeroFOX Full time
Job DescriptionJob DescriptionSalary:

OPPORTUNITY OVERVIEW 

ZeroFox seeks a cleared Technical Account Manager (TAM) to build and maintain post-sales relationships with some of our largest customers. TAMs are trusted technical advisors and primary support contacts for dedicated customer(s). TAMs help ZeroFox exceed customer expectations and drive value by proactively updating the customer’s platform, creating reporting that clearly shows the solution’s effectiveness, providing ongoing education, and advocating for customer needs. TAMs work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work and budget by negotiating trade offs or new requirements / change orders. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Project Managers, Business Analysts, Systems /or Software Developers or candidates with experience with setup and delivery of similar SaaS products will be given priority consideration. 


Role and responsibilities 

  • Provide advice and guidance as the subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration
  • Act as the primary technical support lead for all requests for new platform configuration and changes to use cases within the customer environment. Work with the customer on an ongoing basis, attending all recommended calls and meetings at customer location/onsite 
  • Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations
  • Deliver web-based training to user groups to support organizational adoption 
  • Undertake discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes 
  • Function as a frontline technical resource for “best practice” and informal customer questions 
  • Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues 
  • Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. as the customer advocate on product roadmap discussions and ongoing service needs
  • Maintain current functional and technical knowledge of ZeroFox service options
  • Help document best practices in developing and using ZeroFox solutions


Required qualifications and skills 


  • Experience in a related function, typically obtained in 3+ years 
  • Must have ACTIVE TS/SCI Security Clearance 
  • Experience with SaaS-based platform configuration and maintenance for enterprise organizations 
  • Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
  • Successful management of customer support engagements to completion with high levels of  customer delight
  • Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems
  • Exceptional verbal and written organizational, presentation, and communication skills 
  • Customer service orientation and belief in teamwork, collaboration, adaptability and initiative
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment 
  • Willingness to travel as required based on customer and business need 


Desired qualifications and skills


  • Knowledge of data analytics, dashboards, and reporting
  • Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk.
  • Bachelor’s or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background
  • Propensity to thrive on change and general dissatisfaction with the “status quo” founded on the belief that great is better than good
  • Certifications: CISSP, CISA, Security+
  • Past experience working in customer success, technical support, configuration and / or training capacity


ABOUT ZEROFOX

ZeroFox’s mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den: with $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best version of yourself on the best team. If you’re ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you’ve come to the right place.


Equal Opportunity, Diversity & InclusionWe aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

  • Enterprise Account Manager

    1 month ago

    Baltimore, United States InterVision Systems Full time

    Enterprise Account Manager (Technical Sales) Are you looking for a challenging role as an Enterprise Account Manager ? As a leading managed service provider (MSP), InterVision assists IT leaders in solving the most crucial challenges they face by solving for the right technology, deployed on the right premises, and managed through the right model to fit...

  • Enterprise Account Manager

    1 week ago

    Baltimore, United States InterVision Systems Full time

    Enterprise Account Manager (Technical Sales) Are you looking for a challenging role as an Enterprise Account Manager? As a leading managed service provider (MSP), InterVision assists IT leaders in solving the most crucial challenges they face by solving for the right technology, deployed on the right premises, and managed through the right model to fit their...

  • Senior Account Manager

    2 weeks ago

    Baltimore, United States Cornerstone OnDemand Full time

    Cornerstone onDemand Senior Account Manager Baltimore , Maryland Apply Now The Cornerstone Senior Account Manager is responsible for fostering the overall relationship between Cornerstone and a book of our clients. By maintaining a strong relationship with our clients, the Senior Account Manager ensures high levels of client satisfaction and leverages their...

  • Technical Writer

    3 weeks ago

    Baltimore, United States Johns Hopkins University Full time

    We are seeking a **_Technical Writer_** who will play a pivotal role in the School of Nursing by utilizing exceptional writing skills to produce high-quality white papers, journal articles, policy papers, and other written materials. This position demands a strong ability to translate complex technical information into clear, concise, and engaging content...

  • Employee Benefits Account Manager

    3 days ago

    Baltimore, United States USI Insurance Services Full time

    General Description : Manages complex Employee Benefit insurance accounts and services as their day-to-day contact. Responsibilities : Manage a complex book of business with various funding methods and increased levels of customization. Provide proactive, personalized support to assigned clients. Act as the primary contact between clients and insurance...

  • Technical Project Manager

    4 weeks ago

    Baltimore, United States Dice Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Donato Technologies Inc, is seeking the following. Apply via Dice today! Need only local consultants with 2 hours drive to Baltimore, MD. Job Title: Infrastructure Services Technical Project Manager Location : Baltimore, MD Duration : Long Term (W2 / 1099 /...

  • Technical Writer

    1 month ago

    Baltimore, United States InsideHigherEd Full time

    We are seeking a Technical Writer who will play a pivotal role in the School of Nursing by utilizing exceptional writing skills to produce high-quality white papers, journal articles, policy papers, and other written materials. This position demands a strong ability to translate complex technical information into clear, concise, and engaging content that...

  • Technical Sales Manager

    1 month ago

    Baltimore, United States Oetiker Group Full time

    **Technical Sales Manager** * 827 Linden Ave, Baltimore, MD 21201, USA * Employees can work remotely * Full-time * Department: Sales **Company Description** Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for...

  • Manager - Accounting

    4 weeks ago

    Baltimore, United States Baltimore City Public Schools Full time

    Essential Functions Manages operating, revenue and/or capital accounts and coordinates the implementation and design of centralized accounting systems. Oversees the preparation, processing, and maintenance of accounting and financial reports, accounting records, statistical and payroll reports. Manages one or more functions of accounting operations and...

  • Technical Writer

    1 month ago

    Baltimore, United States Johns Hopkins University Full time

    Job Req ID: 114072 Technical Writer We are seeking a who will play a pivotal role in the School of Nursing by utilizing exceptional writing skills to produce high-quality white papers, journal articles, policy papers, and other written materials. This position demands a strong ability to translate complex technical information into clear,...

  • Field Account Success Manager

    3 weeks ago

    Baltimore, United States Cars Commerce Full time

    Hiring in Washington, DC, Philadelphia, PA, or New Jersey. Our Field Account Success Manager works in-person with automotive retailers in each of our geographic market regions as the local authority for the Growth & Retention Team. These leaders are responsible for ensuring the success, retention, and growth of clients by combining deep digital marketing...

  • Technical Writer

    3 weeks ago

    Baltimore, United States Johns Hopkins University Full time

    Job Req ID: 114072 Technical Writer We are seeking a who will play a pivotal role in the School of Nursing by utilizing exceptional writing skills to produce high-quality white papers, journal articles, policy papers, and other written materials. This position demands a strong ability to translate complex technical information into clear,...

  • Account Manager

    3 weeks ago

    Baltimore, United States Colossalcontractingllc Full time

    Colossal Contracting is looking for an Account Manager covering the Intelligence Community in support of Colossal’s rapidly growing Department of Defense sales division. Account Managers at Colossal generate revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information and developing...

  • Field Account Success Manager

    3 weeks ago

    Baltimore, Maryland, United States Cars Full time

    Be essential at Cars Commerce At Cars Commerce, we're fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, , our...

  • Account Manager

    1 month ago

    Baltimore, United States Moore DM Group Full time

    Description Edge Direct ,a division of Moore, is a results-driven fundraising company that has proudly served some of the world's best-known causes for nearly a century. We help our clients achieve maximum support for their missions through effective direct response marketing. We design and implement multichannel fundraising programs that that help...

  • Account Manager

    7 days ago

    Baltimore, United States Moore DM Group Full time

    Description Edge Direct ,a division of Moore, is a results-driven fundraising company that has proudly served some of the world's best-known causes for nearly a century. We help our clients achieve maximum support for their missions through effective direct response marketing. We design and implement multichannel fundraising programs that that help...

  • US-Field Technical Support Rep VI Tier 2

    1 month ago

    Baltimore, United States eTeam Full time

    Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of printing services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, Printing and applications...

  • Account Manager

    1 month ago

    Baltimore, United States Moore DM Group Full time

    DescriptionEdge Direct,a division of Moore, is a results-driven fundraising company that has proudly served some of the world's best-known causes for nearly a century. We help our clients achieve maximum support for their missions through effective direct response marketing. We design and implement multichannel fundraising programs that that help nonprofits...

  • Account Manager

    2 weeks ago

    Baltimore, United States Moore DM Group Full time

    Description Edge Direct, a division of Moore, is a results-driven fundraising company that has proudly served some of the world's best-known causes for nearly a century. We help our clients achieve maximum support for their missions through effective direct response marketing. We design and implement multichannel fundraising programs that that help...

  • Account Manager

    2 weeks ago

    Baltimore, United States Moore Company Full time

    Brief Description Edge Direct , a division of Moore, is a results-driven fundraising company that has proudly served some of the world's best-known causes for nearly a century. We help our clients achieve maximum support for their missions through effective direct response marketing. We design and implement multichannel fundraising programs that that help...