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Operations and Delivery Manager

5 months ago

New York, United States COTA Full time
Job DescriptionJob DescriptionABOUT US

At COTA, our vision is for data-driven cancer care to become the standard across healthcare. We believe that everyone touched by cancer deserves a clear path to care. Together, we can make that vision a reality.

We're searching for smart, motivated people who share our passion for bringing clarity to cancer. Connect with us, introduce yourself, and apply to one of our current openings.

PERKS

Working at COTA comes with many perks At COTA, we are committed to workplace wellness and employee happiness. Some of the benefits for working full time at COTA include:

  • Medical / dental / vision benefits
  • 401k Match / retirement
  • Monthly commuter benefits
  • Annual bonus
  • Stock option grants
  • Flexible Fridays
  • Quarterly COTA Wellness days
  • Unlimited paid time off
  • Paid sick time - 40 hrs/year
  • 11 paid holidays per year
  • Paid Parental leave
  • Company team building events
  • Educational lunch & learns
  • Cause-driven employees
  • Fun and productive culture
  • Employee-led DEIB committee
  • Healthy snacks
  • Gourmet coffee and cold brew
Location: New York, NYOVERVIEW

The Operations and Delivery Manager will lead and deploy customer agreements across our life science portfolio. This individual will own management and coordination of critical projects and work plans, delivery progress, and customer relationships. In addition, the Operations and Delivery Manager will lead initiatives to improve and streamline our internal operations across the company.

A primary area of focus will be identification of critical dependencies and bottlenecks and driving successful execution across multiple departments. The ability to understand and manage complex processes, prioritize work, communicate effectively, and align multiple stakeholders will lead to success.

WHAT WILL YOU GAIN
  • Internal and external relationships in the life sciences space
  • Experience working quantitatively with large sets of healthcare data
  • Experience working in cross-functional teams and with stakeholders at different levels
  • Experience end-to-end problem solving from problem identification through solution implementation and client communication
  • Experience working at an in-person, small start-up culture
WHAT TO EXPECT IN YOUR FIRST YEAR AT COTA:

In thirty days, you will:

  • Understand COTA's business model, datasets, and LS delivery workflow in detail
  • Gain understanding and engage in assigned LS projects from contractual obligations through project plan development and tracking to implementation with cross-functional stakeholders
  • Understand COTA ways of working, including internal tools/platforms/policies and key meeting engagement
  • Socialize and build key relationships to work effectively in this cross-functional role through participating in COTA's social events and actively asking questions and problem-solving to create efficiencies and improve the company

In three months, you will:

  • Deliver multiple disease portfolios and manage issues and risks during project execution
  • Provide ongoing client support as the point person for LS project delivery and maintain high level of customer satisfaction while balancing internal team burden
  • Scope and/ or plan implementation of optimization initiatives (internal or external) to improve COTA's current business
  • Identify/ support internal initiatives of interest to drive quick wins

In six months, you will:

  • Fully and independently manage the disease portfolios you own
  • Provide ongoing client support as the point person for LS project delivery and maintain high level of customer satisfaction while balancing internal team burden
  • Scope and/ or plan implementation of optimization initiatives (internal or external) to improve COTA's current business

In one year, you will:

  • Be experienced in LS delivery processes and how to drive ongoing process optimization
  • Be experienced in handling complex and new client requests
  • See company-wide positive outcomes from cross-functional initiatives you have lead
HOW YOU WILL IMPACT COTA
  • Own complex projects and deliverables, leading internal and external coordination efforts throughout the delivery lifecycle. Ensure successful delivery of RWD products and services.
  • Independently manage multiple projects by leveraging various project management tools. Develop work plans and drive towards stated goals, leading oversight and execution efforts. Track progress, mitigate risk, and resolve issues.
  • Effectively communicate with internal stakeholders. Lead and inspire cross-functional teams internally and achieve consistency in alignment on goals, status, required actions, and impact.
  • Expertly manage client relationships. Set clear expectations and consistently meet or exceed them. Serve as an effective liaison between internal teams and clients. Create, review, and sign off on customer-facing presentations and deliverables.
  • Prioritize both independent and team-based problem-solving and issue resolution. Work to define the problem, generate and evaluate alternative solutions, and implement solutions.
  • Proactively identify opportunities to improve processes and streamline internal operations, collaborating cross-functionally to structure, measure, execute, and scale. Drive knowledge and adoption at multiple levels of the organization.
  • Contribute to thought leadership for the development and refinement of product offerings across COTA's customer segments.
WHAT YOU BRING TO THE TABLE
  • Undergraduate degree in business administration, public health, biological sciences, engineering, or mathematics. Other degrees of focus considered provided relevant experience exists.
  • 3-6 years of experience working at a top consulting firm in a client-facing role, preferably with a healthcare focus. Experience at a healthcare-focused data/analytics or technology firm is also considered. Depending on years of experience and qualifications, the candidate may be considered for the Senior Associate role.
  • Demonstrated project management experience with the ability to handle multiple projects at the same time. Must be able to create and manage work plans as well as provide both high-level oversight and day-to-day operational support.
  • Exceptional communication skills, with the ability to synthesize and translate technical content to a variety of audiences. Agility to work across and develop relationships with diverse, cross-functional teams.
  • Proficient in the use of analytical tools, including Microsoft Excel.
  • Natural ability to stay organized and desire to reduce complexity.
  • Interest in engaging directly with oncology provider organizations and/or biopharma partners to help advance their research and business-related strategies using RWE.
  • Interest in COTA's offerings, curiosity to learn the nuances of healthcare data, and passion to impact the future of healthcare delivery.
  • Based in New York. Occasional travel is required.
NICE TO HAVE
  • Familiarity with data analytics and/or oncology
  • Experience in technical implementations preferred
  • Experience in direct oversight and supervision of junior team members
  • Familiarity with project management tools, such as Jira, Microsoft Project, or other work planning and prioritization tools
  • Proficiency in SQL Workbench

Salary- $130-150K

At COTA, we are passionate about creating an inclusive workplace that celebrates and values diversity with the belief that it drives our innovation. Our commitment to diversity and inclusion is a guiding principle on how we build teams and develop leaders. As part of our commitment to building a respectful culture that encourages, develops and celebrates different backgrounds, experiences, abilities and perspectives all qualified applicants will receive consideration for employment without regard to race, color, religion, culture, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or other applicable legally protected characteristics. All employment decisions, including decisions to hire and promote, will be based on merit, competence, business need and performance.

We are a proud equal opportunity employer.

All employees who work from or enter COTA's office location or attend company events or meetings in-person must be fully vaccinated unless an exemption applies.

"NOTICE OF COLLECTION OF APPLICANT PERSONAL INFORMATION UNDER THE CALIFORNIA CONSUMER PROTECTION ACT (CCPA)

This Notice applies only to the collection of personal information from California residents on and from January 1, 2020. Cota ("we") is committed to maintaining the privacy and security of our job applicants' personal information. In connection with your application for employment, we will collect and process personal information that you provide to us or that we obtain through employment agencies, background check agencies, your professional or educational references or other third parties or service providers. This information includes contact information, such as name, email address, telephone number and other identifiers, professional or employment related information, and education information. We may also collect information concerning your protected characteristics if voluntarily provided by you. We will use your personal information and share it with third parties solely for purposes of considering your application for employment, and should you be hired, in connection with your employment."

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