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Club House Manager
2 months ago
The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers The Olympia Companies is looking for qualified and enthusiastic candidates to join our team
This position’s primary job duties are to oversee the safe and efficient operation of the Club House and other outlets where applicable (may include Lounge, Room Service, restaurant). This manager supervises a staff that consistently provides excellent guest service while promoting profitability for the hotel.
*Minimum of 2 years of supervisor experience. AM & PM shifts. Must be available to work evenings, weekends and holidays*
Benefits
Olympia Hospitality’s comprehensive benefits package reflects our commitment to the well-being and security of our team members.
- We provide health, dental, and vision insurance, ensuring access to essential medical services.
- Our 401K program includes a matching component, assisting employees in planning for their future retirement.
- Flexible Spending Accounts (FSAs) for medical and childcare expenses offer tax-saving opportunities.
- Team members also enjoy seven paid holidays annually, fostering work-life balance.
- Additionally, we offer employer-paid life insurance, along with options for dependent and employee-paid life insurance coverage.
- Short-term and long-term disability benefits further safeguard employees against unexpected financial challenges, providing peace of mind and support during difficult times.
- Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
- Additional benefits may be available based on the individual hotel that is hiring.
Responsibilities
- Lead, supervise, and mentor front-of-house staff, including servers, hosts/hostesses, bartenders, and bussers, providing training, guidance, and feedback to foster skill development, teamwork, and professional growth.
- Coordinate work schedules, assignments, and priorities for front-of-house team members, and ensure adequate staffing levels to meet operational needs and guest demand.
- Conduct pre-shift meetings to communicate service objectives, menu updates, special promotions, and other relevant information to the team, and motivate and inspire staff to deliver exceptional service.
- Ensure that all guests receive prompt, courteous, and personalized service, and respond promptly and professionally to guest inquiries, requests, and concerns, striving to exceed their expectations at every opportunity.
- Monitor dining room activity and guest feedback, and proactively address any issues or complaints with empathy and professionalism, and ensure that appropriate follow-up and resolution are provided in a timely manner.
- Foster a positive and welcoming atmosphere in the restaurant by greeting guests, engaging with them during their dining experience, and maintaining open communication to ensure their satisfaction.
- Ensure that all service standards, operating procedures, and safety and sanitation regulations are followed consistently by front-of-house staff, and address any deviations or non-compliance promptly and effectively.
- Conduct regular inspections of the dining room, bar, and restrooms to ensure cleanliness, organization, and proper maintenance, and take corrective action as needed to uphold quality standards and guest expectations.
- Monitor food and beverage quality, presentation, and portioning, and collaborate with kitchen and bar staff to address any issues or discrepancies and maintain consistency and excellence in product offerings.
- Monitor sales performance, guest counts, and average check amounts, and identify opportunities for upselling, suggestive selling, and promoting additional items or add-ons to maximize revenue and profitability.
- Collaborate with the management team to develop and implement strategies to increase sales, attract new customers, and enhance the overall guest experience, including menu enhancements, special promotions, and marketing initiatives.
Technical Skills:
- Knowledge and ability to perform all aspects of restaurant service
- High aptitude in working with numbers and able to efficiently use a calculator
Experience / Education:
Minimum 2 years’ of supervisory customer service experience with at least 1 year of full-service dining experience; management experience preferred; high school diploma and/or equivalent work experience
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.
