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Catering Sales Associate

2 months ago

Austin, United States Chi'Lantro Full time
Job DescriptionJob Description

Summary:
Chi'Lantro seeks a hungry individual to oversee catering operations and drive sales growth. This role combines administrative and strategic sales management to deliver exceptional service and meet revenue targets. The ideal candidate will excel in relationship building and have a passion for great food and customer service.

Our Core Values: DART 
Dedicated - Be committed to winning 
Authentic- Be real 
Resilient - Move forward and grow 
Thankful - Be grateful and be happy.

Duties and ResponsibilitiesAccount Management:
  • Efficiently manage emails, inbound calls, and online orders.
  • Oversee order routing via Monkey Media for accurate and timely delivery.
  • Communicate order details with stores and managers.
  • Support large catering orders with service, delivery, and setup.
Sales Strategy and Client Acquisition:
  • Develop and execute plans to exceed sales targets.
  • Expand the client base through cold calling, social media, and networking.
  • Stay informed on market trends to craft competitive sales strategies.
  • Support the execution of marketing plans to drive revenue.
Training and Development:
  • Lead the development of training materials and creative content.
  • Conduct ride-alongs to anticipate and address challenges.
  • Facilitate bi-annual staff training on setup, safety, sales, and food practices.
  • Validate and train drivers on safety standards.
Client Relationship Management:
  • Build and maintain strong relationships with catering clients, serving as the primary point of contact for inquiries, quotes, and service needs.
  • Ensure timely follow-up on requests and changes.
  • Gather customer feedback to ensure satisfaction and foster repeat business.
  • Develop positive relationships with restaurant-level employees to facilitate smooth operations and customer service.
Compliance and Quality Assurance:
  • Maintain accurate and complete sales and operational records, ensuring compliance with company policies and health regulations.
  • Uphold high standards of food quality, presentation, and customer service in all catering operations.
Qualifications:
  • Minimum of 1 year of administrative experience; restaurant or catering experience strongly preferred.
  • Proven sales/client management experience with a focus on relationship building and account growth.
  • Basic design skills a plus. 
  • Strong communication, organizational skills, and attention to detail.
  • High standards and a passion for excellence in client service.
  • Valid driver's license and proof of automotive insurance.
  • Food Manager Certification (required upon hire).
  • Will report to the Director of Marketing and Sales.
Physical Requirements:
  • Ability to sit for prolonged periods and perform job-related tasks with manual dexterity.
  • Must be able to lift up to 50 pounds.
  • Willingness to work early mornings, late nights, weekends, and holidays as needed.
Who We Are As seen on ABC’s Shark Tank and world famous for "The Original Kimchi Fries®" Chi’Lantro is one of a kind Korean BBQ Inspired™ lifestyle fast casual brand in Austin, Texas. Established in 2010, Jae Kim, founder of Chi’Lantro, started a food truck business by maxing out his credit cards and taking out his total savings of $30,000 to pursue his vision of building the world-leading Korean BBQ brand. Today, Chi’Lantro serves nearly 1 million Austinites and its visitors yearly at 13 different locations and are committed to serving our guests great food, and amazing customer service, in a clean and friendly environment.

Join our Dream Come vibe with us on our inspirational journey