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Senior Training Speclst/QA Analyst
1 month ago
The Senior Training Specialist/QA Analyst position assists the BSO Education Program Manager with ensuring all training objectives are met and that employees are performing effectively and efficiently. This position's responsibilities include cross training staff on all functional areas within the BSO, with emphasis on onboarding new staff and obtaining all security access required for their position. The Senior Training Specialist addresses learning gaps in the training experience and collaborates with the management team to develop technology to enhance training curriculum. Development and administration of competency tests are performed to ensure understanding of training concepts. Audits are performed daily during new hire onboarding. This position performs weekly BSO departmental quality audits to ensure accounts receivable is being completed timely and the quality and accuracy of the work meet operational standards and internal controls. BSO audits are analyzed for trends in both overall production of tasks and individual employee performance while ensuring audit results are documented. This position collaborates with other trainers, managers, and leadership to create training strategies, initiatives and new training materials based on research and business needs. This role ensures all training material is current and the instruction of employee training is to improve operational performance. The position may be required to support special projects as assigned.
Job Code: 100956
Qualifications
Qualifications:
-This position is required to work 5 days onsite for the first 30 days and 4 days onsite for the remaining 60 days. After the first 90 days, we try to accommodate a 3 day onsite hybrid schedule on weeks where there is a lighter training load.
License or Certification:
- None
Minimum Qualifications:
- Minimum two-year Associate's degree required (business or healthcare preferred).
- Bachelor's degree preferred, with emphasis on business or healthcare.
- Minimum three years of teaching experience (K-12), two years of EHC BSO experience or three years of training experience including curriculum development and assessment review.
- Advanced knowledge of Microsoft Office products including Outlook, Power Point, Word and Excel is required.
- Must demonstrate proficiency in Excel knowledge used for report creation and data analysis including V look ups, pivot tables, conditional formatting, graphs, and spread sheets with linked values.
- Experience in SharePoint or other types of web based design is preferred.
- This position is mostly an onsite position (five days per week) with some flexibility for a hybrid schedule on weeks where there is a lighter training load.
Machines, Equipment Used:
- General office equipment such as computer/laptop, telephone, copy/fax machine, calculator, scanner, etc.
- Microsoft Office software, to include Outlook, Word, and Excel.
Physical Requirements:
- Visual acuity, speech recognition, speech clarity.
- Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 15 pounds. Reasonable assistance may be requested when lifting, pushing, and/or pulling exceeds these minimum requirements.
Skills and Abilities:
- Oral communication, written communication, active listening. Must be able to speak and understand English.
- Information ordering, deductive reasoning, social perceptiveness, time management, critical thinking.
- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
- Ability to work independently without continuous supervision.
- Knowledgeable of computer programs including PAS Web, HealthLogic, Deposit Log reconciliation, Wells Fargo and other
systems used for credit card processing preferred. Makes recommendations regarding additional automation and/or program features to increase usability and efficiency.
Environmental Conditions:
- Indoor, temperature controlled, smoke-free environment.
- Handicapped accessible.
- May work under stressful circumstances at times.
Proficiency or Productivity Standards:
- Has regular, reliable, and predictable attendance and punctuality.
- Adheres to dress code including wearing ID badge.
- Adheres to Standards of Business Conduct.
- May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines.
- May be required to work on religious and/or legal holidays on scheduled days/shifts.
- May be required to perform other duties as assigned by supervisor.
- This position will support cultural diversity by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.
All employees must reside within 100-mile radius of our location at 16680 Balance Cove, Land O' Lakes, FL 34638.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.