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Lead Barista/FOH Shift Lead

4 months ago

Huntington Beach, United States Kei Concepts Full time
Job DescriptionJob DescriptionJob Opportunity: LEAD BARISTA/FOH SHIFT LEAD at KEI Coffee House

Position: LEAD BARISTA (Previous Coffee Lead Barista experience and POS experience is a MUST)
Start Date: Interviews will begin on July 1st at the KCH location
Training: Comprehensive paid training will be provided two weeks prior to grand opening

TEST: THE INTERVIEW PROCESS WILL INCLUDE A SKILLS TEST TO DETERMINE YOUR KNOWLEDGE IN CERTAIN COFFEE BREWING TECHNIQUES (LATTE ART, STEAMING MILK...ETC.)

Grand Opening: End of July
Pay Rate: $19-$20 per hour+ TIPS, based on experience

THIS IS A FULL-TIME POSITION

Benefits:

  • Paid Sick Leave
  • +$250 monthly for Benefit Insurance
  • Paid Time Off (Vacation)
  • Paid Holidays
  • Free Uniform
  • Employee Discount
  • Referral Program
  • Training Program

Why Join Us?

  • Be part of an exciting new coffee house
  • Receive hands-on training and support
  • Work in a dynamic and friendly atmosphere

If you're enthusiastic about coffee and committed to providing exceptional service, we'd love to meet you

Join Kei Coffee House and bring your passion for coffee to life

Company: Kei Concepts
Location of Interview: Kei Coffee House (KCH) in WESTMINSTER, CA

Roles and Responsibilities:

  • Greet customers warmly, take orders accurately, and provide exceptional customer service throughout the entire service process.
  • Proficient in specific coffee techniques: pulling espresso shots, steaming milk, and creating latte art.
  • Skillfully prepare a variety of pastry and beverage items, ensuring adherence to the brand's recipe standards.
  • Maintain knowledge of coffee varieties, brewing techniques, and flavor profiles to assist customers with their selections and provide recommendations when needed.
  • Prepare drinks consistently according to recipes, with full knowledge of the drink menu and the ability to answer questions regarding beverages.
  • Stay updated on current promotions, new menu items, and any changes in company policies or procedures, effectively communicating information to customers and colleagues as needed.
  • Engage with guests to ensure satisfaction with pick-up orders, addressing any concerns promptly.
  • Handle customer inquiries, complaints, and feedback professionally and promptly, striving to resolve issues to the satisfaction of all parties.
  • Operate kitchen equipment safely and efficiently, including espresso machines, ovens, food processors, etc.
  • Train, mentor, and coach team members on service standards, product knowledge, and operational procedures. Provide constructive feedback to facilitate growth and development.
  • Collaborate with the expediter to fulfill specific item requests and communicate effectively with the management team regarding operational updates, challenges, and opportunities for improvement.
  • Work collaboratively with team members to ensure smooth and efficient operations during peak hours, assisting with tasks such as restocking supplies and cleaning.
  • Set up and dismantle workstations efficiently.
  • Clear used tableware between courses and provide tableware for the next course.
  • Prepare toppings and add-ons according to recipes.
  • Properly label ingredients and prepped items for easy identification.
  • Handle cash transactions and operate the POS system accurately, ensuring proper cash handling procedures are always followed.
  • Assist the General Manager in overseeing opening and closing procedures, including cash handling, reconciling registers, and preparing shift reports.
  • Assist the General Manager in providing ongoing support and guidance to ensure team members are equipped to excel in their roles.
  • Assist the General Manager in managing inventory levels and placing orders for supplies as needed, ensuring adequate stock levels are maintained.
  • Maintain accurate records of sales, inventory, and employee schedules using designated systems or software.
  • Effectively communicate order readiness to third-party delivery drivers.
  • Adhere to health and safety regulations, including proper food handling and sanitation practices, to maintain a safe and healthy environment for both customers and staff.
    • Ensure cleanliness is maintained in all areas, including counters, sinks, utensils, shelves, and storage areas.
    • Uphold cleanliness standards by sanitizing high-contact surfaces and organizing the entrance area.
    • Thoroughly wash all equipment and utensils used during daily operations.
    • Promptly report any equipment malfunctions or maintenance issues to the manager.
  • Perform other related duties as assigned by the manager-on-duty.

Job Requirements:

  • Minimum of 3 years of experience in a similar role in a fast-paced food service environment.
  • Achievement of obtaining a Food Handler Card, as provided by the company.
  • Committed to collaborating effectively within a team.
  • Basic understanding of kitchen equipment and utensils.
  • Good communication skills and ability to collaborate with team members to provide excellent customer service.
  • Capable of performing well under pressure and in a fast-paced setting.
  • Skilled in teamwork and communication.
  • Able to work efficiently both independently and in a team.
  • Initiative-driven team player comfortable with taking the lead when necessary.
  • Customer service-focused mindset.
  • Proficiency in basic math and handling various forms of payment, including cash and credit cards.
  • Flexible schedule, including availability to work evenings, weekends, and holidays as needed.

Physical Demands:

  • Able to reach, bend, and stoop.
  • Ability to lift up to 50 pounds.
  • Ability to stand for extended periods of time.