Client Relations Manager

3 months ago

Brownsburg, United States Life Science Logistics LLC Full time
Job DescriptionJob Description

RESPONSIBILITIES:

  • Establish and maintain strong client relationships, serving as the escalation point to clients and AMs.
  • Define expectations and communicate them in a clear and concise manner to the AMs.
  • Create a culture of accountability and success-driven recognition through team identification, communication, and acknowledgment.
  • Build ties to internal teams, developing relationships and interdepartmental communication.
  • Provide technical and business experience, related competencies, and situational fluency.
  • Encourage/demonstrate unity behind team/agency decisions made, clearly establish objectives/priorities for client initiatives, and continue to develop, articulate, and adhere to agreed-upon strategies.
  • Facilitate the management of implementation and adoption of service tools (systems and processes), understanding client processes and applications, and communicating client technology product requirements.
  • Ensure adherence to best practices and standards in inventory management and distribution.
  • Effectively establish, plan and organize multiple projects/clients across the team, proactively ensuring projects are delivered on time, within budget and reflective of the company’s quality standards.
  • Establish a collaborative environment that leads to the identification of technology opportunities, discovery of client issues, and development of new technology materials.
  • Interface with client contacts and third-party intermediaries as necessary to understand requirements and communicate related pursuit plans and activities.
  • Develop client trend analysis.
  • Recommend changes in operations documentation and procedures to facilitate improved operation of the delivery of engagement objectives.
  • Other duties as assigned.

QUALIFICATIONS AND JOB SPECIFICATIONS:

  • Bachelor’s degree in Communications, Business or other related fields or a combination of equivalent education and experience.
  • Preferred at least 5 years in account management or warehousing in the pharmaceutical industry.
  • Excellent computer skills.
  • Good mathematical ability, excellent organizational, communication, and interpersonal skills.
  • Demonstrate the following: effective relationship building, strong verbal and written communication skills, attention to detail and organization, critical thinking, ability to learn quickly, and interest to work in a fast-paced environment.

TECHNICAL EXPERTISE:

  • Deftly navigate through ERP system – Tecsys Elite, Cognos.
  • Intermediate Microsoft Office skills: Outlook, Excel (including Statistics and Pivot Tables), Access, PowerPoint, Word.
  • Experience with warehouse or supply chain environments.
  • Understanding of supply chain transportation.
  • Ability to complete invoices and conduct/track analytics related to Client performance.
  • Advanced public speaking and presentation skills.
  • Excellent verbal and written communication skills.
  • Clear and Professional diction in English.
  • Professional phone etiquette.

ADDITIONAL EMPLOYMENT REQUIREMENTS

  • Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen).
  • Must be able to travel up to 50%.
  • Must have a valid driver’s license.

PHYSICAL/MENTAL/VISUAL DEMANDS

  • Work is light to medium in nature with frequent walking to perform assigned tasks.
  • Must be able to communicate clearly with shippers and employees.

WORKING CONDITIONS

  • Activities occur within a typical office environment.

EQUIPMENT OPERATED

  • Equipment: Laptop computer, cell phone, fax machine, copier, and desk phone
  • Systems: Outlook, Excel, Word, PowerPoint and Tecsys Elite (Warehouse Management System)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


No Agencies Please.

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