Guest Services Associate

Scents of Serenity Organic Spa is Richmond's only truly organic spa and was voted Best Day Spa 12 years in a row by Virginia Living Magazine readers. In 2022 and 2023, Scents of Serenity was recognized by INC 5000 as one of the fastest growing private companies in the US as well as placed #9 in the RVA25 as the fastest growing, locally owned business in Richmond in 2023. Our philosophies are rooted in a holistic and organic approach to wellness, and we specialize in luxurious, results-driven services. We offer our guests a beautifully tranquil atmosphere, extraordinary hospitality, and lavish sensory experiences. We are proud to offer a working environment equally as exquisite and are currently seeking candidates to fill full-time and part-time Guest Services Associate position at our Short Pump and Richmond locations. This is an exciting opportunity for someone who is interested in advancing their customer service career with an expanding, locally owned business. Here are a few things our amazing staff members enjoy about working for Scents of Serenity:

"Scents of Serenity has always cultivated and nurtured an environment of freedom and safety in which I feel inspired to grow. I feel supported by management, my clientele and our staff of well-informed and experienced individuals. I am always treated with dignity and respect, as a human being and not just an employee. I love the high standard held for products, practices, and education and appreciate how beautiful everything looks and smells and feels. I love that it takes all of us to make Scents of Serenity what it is, and I also love that we have an amazing trail blazing leader, Melanie Mueller, who inspires me to reach for more of who I want to be. I learn so much each day I work here, and I know that when I come up against any issue, a creative solution will be found to make things continue to move forward well."

-Alexa, Massage Therapy Lead and Trainer

"The obvious perk of the job is working in such a beautiful, peaceful place where everything is organic and the guests are happy. What you get to know once you meet everyone is that each Scents of Serenity team member is a healer, a teacher, and a friend. We support each others growth and individuality. You are valued. Melanie has created this amazing place for healing which puts so much back into the Richmond community but that also applies among the staff. I am always learning, and feel so supported. Each new day is an opportunity for growth on a professional level as well as personal."

-Lauren, Spa Coordinator

"Scents of Serenity has felt like home to me from the moment I walked in. This is truly a safe and peaceful environment where we are all family and treat each other with the utmost respect"

-Sam, Spa Coordinator

"I love working at Scents of Serenity because it feels like home. I couldn't ask for a better group of coworkers to work with on a day to day basis. Everyone is so supportive and kind and brings something to the table in their own unique way"

-Morgan, Guest Services Manager

"There are so many reasons that I truly adore and feel at home working at Scents of Serenity Organic Spa One of the most important things to me is that working at Scents is like working with family. Scents of Serenity truly has the best staff and best coworkers around, and I have worked at a variety of different spas and work environments. After a couple of months working at SOS, it was clear to me that I found my spa home and family. I adore my employer I feel valued by Melanie, as she makes sure to let me know I am appreciated in all I do. I feel that I am trusted, which is imperative for me at any place of employment. I also love and uphold the same values as the spa. I love that we get to use the best natural and organic product lines in the business. Lastly but certainly not least, our workspace is incredible Melanie is a true interior designer and she knows how to create exquisite, zen-like spaces that make not only her employees, but her clientele feel safe, at peace, and loved"

-Kacie, Master Esthetician

"I have worked for Scents of Serenity for 8 years now and I have loved watching the spa grow with the amazing support and dedication of our staff and coworkers. Melanie has been the best leader I have ever worked for in the spa industry (for me, over 25 years.) Her work ethic and compassion for her employees and clients is why we are a 5 star spa I absolutely love the spirit of my coworkers. They really do care about the services they provide for our guests, and it shows in their work. I love that I can give my heart to each and every client by giving them a nurturing and organic experience."

-Tracy, Master Esthetician + Trainer

"Scents of Serenity is like a dream job for me. It's incredibly beautiful and such a wonderful environment to work in. Coming from a spa where services were 50 min long & being booked on the hour, having massages that are 60 min & having 15 min cleanup time in between each service is just AMAZING. It makes such a difference. And the menu is so much fun. I absolutely love it. CBD, flower essences, aromatherapy, herbal compresses... and so much more Having amazing luxury organic products & mediums to work in makes it each service provided so incredibly fun And the best part of all are the people & energy there. Our staff is pretty incredible and the room for growth is huge. Our massage trainer as well as our massage therapists are extremely talented & giving. I feel so blessed to work here"

-Jackie, Massage Therapist

"I am a fairly new massage graduate and just recently began at Scents of Serenity, but I knew right away this was a place that would allow me to grow. SOS has provided me with a welcoming and open space to be able to expand my knowledge and skill sets in the massage realm. It's an amazing place where everyone learns from and supports one another. My confidence level in my abilities has sky rocketed from two months of working here. I am so grateful to be a part of the SOS team and the beautiful atmosphere they provide"

-Rachael, Massage Therapist

We are growing

Scents of Serenity is seeking a full-time and part-time Guest Services Coordinator for our Richmond and Short Pump locations. We are looking for someone who is truly passionate about providing 5-star customer service to our guests. The perfect candidate will share our belief in the healing and transformative power of organic spa services and products and be a highly-motivated individual who is extremely compassionate.

As a Spa Coordinator at Scents of Serenity Organic Spa, you will be responsible for the following:

• Reserving appointments and making confirmation calls
• Daily cleaning and laundry
• Bath and sauna set up and clean up
• Checking clients in and out
• Cash handling, counting cash drawer and closing register
• Providing exceptional customer service
• Recommending spa products and services
• Selling spa memberships
• Record keeping, including client intake forms

Desired Qualification

• Must be willing to work evenings and at least one weekend day (Saturday or Sunday)
• 1 year experienced in spa, hotel or hospitality setting
• Strong guest service orientation
• Professional image
• Team player, enjoys team environment and interaction with co-workers
• Good organizational skills and follow through
• Able to multi-task and improvise on the spur of the moment
• Attention to detail
• Good sense of time management
• Self-motivated
• Seeks out knowledge and enjoys learning/strives for professional growth

Behavioral Characteristics

• Cheerful, upbeat positive personality
• Excellent communication skills
• Flexible and cooperative
• High personal standards, good self esteem
• High energy, able to work in busy environment
• Gracious, warm, and genuine demeanor

Compensation and Benefits

• Sign on bonus $500 for full-time (paid after 6 months of employment)
• Employer contribute health insurance (medical, dental, vision) for full-time employees
• Highly competitive pay that includes $16 hourly + sales commission on membership sales ($10 per membership sale)
• 2 weeks paid time off
• Performance based quarterly bonuses
• Highly supportive and nurturing management team
• Positive work environment
• Highest standards for organic and clean products and services
• Beautiful and tranquil work environment

This is an exciting opportunity for an experienced Spa Coordinator who strives to offer extraordinary services in a beautiful and peaceful setting, and a positive working environment.

If you are a warm, kind, motivated professional, and have the desire to positively impact others' lives and are passionate about sharing your knowledge and gifts with our clients, please apply