Housekeeping Supervisor

4 days ago

Glen Allen, United States SpringHill Suites by Marriott Richmond NorthGlen Allen, location 30 Full time

**YOUR NEXT DESTINATION AWAITS**

**Careers at Commonwealth Lodging**

**Who we are**:
**Top Notch Talent + World Class Hospitality**

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

We are a company with a culture that understands relationships and Team First We value professionalism, integrity, and honesty as we work towards providing **world class hospitality**. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission

**You'll love working for us because**:
**The People**.** You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with **Core Values**:Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

**What you can expect from us**:
**Access to your money before payday**

Medical/Dental/Vision, 401K, Company paid short
- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends Multiple incentive bonuses And much more

**How you will make an impact/Key responsibilities**:
**POSITION OVERVIEW**: As the Housekeeping Supervisor, you are responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Executive Housekeeper's functions in his/her absence. You will supervise daily operations in maintaining the maintenance/sanitation of the guest rooms, public areas and pool/health club. May supervise the laundry operations. Recommend and implement procedural changes. Monitors inventories and expenses.

This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

**What you need to succeed/Core competencies**:
**QUALIFICATIONS, EDUCATION & EXPERIENCE**:

- High School Graduate or General Education Degree (GED): or Work Equivalent
- Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred.
- Minimum of 2 years of experience as a Room Attendant
- Prefer previous experience as Housekeeping Supervisor/Inspector
- Good understanding of the English language.
- Good communication skills both written and verbal.
- Exert physical effort in lifting/transporting at least 25 pounds.
- Push/pull carts and other equipment up to 125 pounds.
- Endure various physical movements throughout the work areas.
- Satisfactorily communicate with guests, management and co-workers to their understanding.
- Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
- Knowledge of proper cleaning techniques, requirements and use of equipment
- Knowledge of proper chemical handling
- Must be able to reach above head and shoulder height to perform job duties

**Responsibilities**:

- Be in proper uniform, with nametag.
- Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
- Communicate effectively with guests as well as team members
- Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
- Be familiar with all local attractions/activities to respond to guest inquiries accurately.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Use all chemicals in accordance with OSHA regulations and hotel requirements.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
- Coordinate breaks for assigned staff.
- Prepare and distribute assignment sheets to assigned staff and review priorities.
- Assign designated guest room keys to assigned staff. Maintain accurate record of such and ensure security of keys.
- Inspect supply levels of floor closets. Assign designated personnel to rectify any deficiencies.
- Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
- Inspect rooms cleaned by assigned Room Attendants, using designated checklist. Directly contact Room Attendant and relay any deficiencies to be corrected.
- Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
- Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after

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