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Salesforce Administrator

3 months ago

Kansas City, United States NCM Associates Full time
Job DescriptionJob Description

The Salesforce Administrator will be responsible for customer support, developer support, and data quality tracking and reporting. This position is a key liaison between management, Information Technology, the PMO and end users. The position is also responsible for working with end-users to troubleshoot issues and ensure that the Salesforce system meets user needs, keeps pace with changes required by the Salesforce platform, supports business operations and complies with policies and/or procedures related to data quality.

Duties and Responsibilities
• Troubleshoot Salesforce technical and data issues and escalate as needed.
• Log and track identified system problems through resolution.
• Support the Salesforce development team by assisting with key functions, including, but not limited to: managing user setup, maintaining profiles/roles and customizing objects, fields, page layouts and validations.
• Assist developers with the creation of technical documentation for existing and future applications.
• Support testing initiatives by devising test plans, creating test cases, and coordinating actual software testing.
• Assist with training end users on the use of Salesforce.com.
• Standardize data naming, data definitions and modeling.
• Create and document application requirements by working with those involved in the Data Quality Lifecycle.
• Assist in developing reports, dashboards, and processes to continuously monitor data quality and integrity.
• Keep abreast of new Salesforce features and functionality and provide recommendations for Data Quality Lifecycle process improvements.
• Develop an in-depth understanding of the interrelationships of data and multiple data domains.
• Perform other duties as deemed relevant based upon experience to fulfill customer needs.

Qualifications
• Bachelor’s Degree preferred; however, requirement may be satisfied with equivalent combination of education and experience.
• 5+ years Salesforce experience, Salesforce ADM 201 certification or Trailhead Superbadges preferred.
• 2+ years’ experience in a business to business (B2B) sales organization.
• Familiar with Salesforce Sales / Service cloud configuration and best practices.
• Understanding of relational databases and data integration tools (Data Loader, DemandTools).
• Confident in manipulating large amounts of data while understanding related object/field functions.
• Ability to interrogate existing Salesforce development and determine best course of action to correct and/or develop more efficient methods.
• Ability to function with new technologies.
• Ability to clearly communicate with peers, business analysts and subject matter experts.
• Strong analytical and logical thinking ability.
• Excellent verbal and written communication skills.
• Genuine interest and a desire to learn new technologies.
• Must be able to work independently and in a team environment.
• Requires a service-oriented mentality with a high sense of ownership of the problems and projects assigned.
• Completes all responsibilities in a timely and accurate manner in order to meet co-worker and client needs and remain cost effective.
• While performing the duties of this job, the employee is routinely required to stand, walk, sit, speak, hear, see, and use hands to handle objects.