Stihl Power Tools Technician

2 months ago

Peachtree Corners, United States ACE HARDWARE Full time
Job DescriptionJob Description

The successful candidate will be mechanically inclined and have experience in small engine repair and equipment maintenance preferably with STIHL power equipment. They will need to quickly get Silver certified. The preferred candidate will have verifiable small engine repair experience and the ability to show consumers how to properly use a wide variety of STIHL power equipment.

Summary

This position is responsible for maintaining focus on quality customer service, increasing sales, and STIHL equipment maintenance and repair. The successful employee will consistently provide quality customer service, actively seek projects to complete, order STIHL parts as needed, fill out warranty paperwork and process repairs in a quick and efficient manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Customer Service

Ensures customers are provided with the highest levels of customer service

Demonstrates proper sales and service techniques as dictated by company leadership

Consistently provides customers with accurate information equipment availability and use

Listens to customers and provides courteous and knowledgeable assistance to each and every customer

Effectively trains customers how to use complex equipment in a safe and effective way

Coach customers to utilize the correct equipment for the right job

Sales

Accountable for increasing sales in their department

Provides information to other associates to improve sales and increase product knowledge across the store

Knowledgeable of equipment on the sales floor, back stock levels, and locations of products

Provide a pleasant and safe shopping experience

Ensure cleanliness and departmental organization standards are met

Equipment Repair:

Ensures equipment is repaired, safe, and ready to process.

Orders repair parts as needed for equipment repair

Ensures proper check in and check out of equipment

Maintains repair schedule and regular maintenance schedules for all STIHL equipment

Identifies and notifies management of any pricing irregularities in the system

Performs other duties as assigned

Job Type: Full-time

Requirements

High School degree or G.E.D. equivalent, plus two (2) years’ experience in an equipment repair preferred not required. We will train the right person.

Experience in retail/equipment repair experience and/or educational equivalent preferred.

Must be able to effectively navigate basic computer programs and be proficient with the use of Microsoft Office Products such as Word, Excel, etc.

Strong math proficiency preferred.

Additional Info

Part time with the opportunity to grow into a full time position that comes with a benefits package.

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