Housing Coordinator
3 weeks ago
GLORY HOUSE JOB DESCRIPTION
NON-EXEMPTMISSION STATEMENT: Helping people claim their lives with Christian compassion, resources, and support.
POSITION: Housing Coordinator
PURPOSE: Uphold Glory House Mission statement in carrying out daily operations of the program. Maintain and enforce all Glory House apartment guidelines, policies, and procedures. Acts as the team lead for the apartment custodian, maintenance and case management. Exhibit an ability to work with clients with multi-faceted issues in a caring and empathetic manner.
ACCOUNTABILITY: Reports to Housing Manager
EDUCATION/EXPERIENCE: The following is required:
Associate’s degree in Human Services, Criminal Justice, Substance Abuse, or Related Field preferred and/or 3 years of related experience in property management, coordination of housing, housing compliance, or a combination of experience and education will be considered.
SKILLS: Fluent in English language written and verbal. Ability to stand and walk for long periods of time. Ability to move and lift up to 25 pounds. Possess excellent verbal and written communication skills. Demonstrated skills in organization, leadership, and multitasking.
CPR certified.
BENEFITS: All eligible benefits outlined in the Personnel Manual.
WORK SCHEDULE: Monday through Friday daytime hours; availability for evenings and weekends if needed.
ESSENTIAL JOB FUNCTIONS:
Observe given office/active performance of physical hours as assigned by manager.
Respond to phone calls and emails in a timely manner.
Monitor property to ensure company policies and procedures are followed to maintain standards for safety, quality, and overall company and tenant satisfaction.
Assist with maintaining accurate interest list and documentation of attempts.
Assist with invoice tracking.
Assist with posting balance due notices and arranging payment plans according to SOP.
Report any complaints to Human Relations Manager.
Issuing tenant infractions when necessary.
Document all tenant communications according to SOP.
Help facilitate maintenance service needs. Will perform clean out for vacant/abandoned apartments. Completes custodian/housekeeping tasks daily. This includes but not limited to inspection, sanitation, clean up inside the facility and grounds as well as on going needs accordance to our policies and procedures.
Post tenant notices related to building inspections, snow removal and other building needs that impact tenants.
Ensure the property records (leases, tenant payments, work orders, tenant communications) are accurately maintained.
Assist with the process move-in paperwork (copies of lease, handbooks, security codes, move-in inspections)
Plan and complete quarterly unit inspections. Including State, HUD and HOME specific inspections. Working with Maintenance to correct any deficiencies according to SOP.
Process move-out paperwork in a timely and thorough fashion. (move-out inspections, MWO, cleanings, invoices)
Process recertifications in a timely and thorough manner according to our SOP.
Responsible for working with housekeeping/custodial and maintenance staff to complete turnovers for vacant apartments.
Work with Housing Manager for approved purchases/orders of building and maintenance supplies and equipment.
Act as liaison to tenants and owners.
Attend all trainings as required.
Perform all other duties as assigned and those that may be necessary to achieve company and departmental goals.
Assist with SHARE program and follow all guidelines of that program for eligibility and continued participation.
NON ESSENTIAL JOB FUNCTIONS:
Special assigned duties when Housing Manager is out of the office.
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