Deli Lead

1 month ago

Saint Paul, United States Mississippi Market Natural Foods Co-op Full time
Job DescriptionJob Description

Why Work with Us?

For many people, it's the opportunity to work for an inclusive, local, values driven business that provides healthy, delicious, and sustainable foods to their community; it's also about people - the ability to work with a great team to create amazing customer experiences. Whatever your reason for joining us, know this, working with us makes a difference

Position Summary:

Deli Leads support the Deli Manager in ensuring a great customer experience, the team is working effectively together, the department is well stocked, organized and clean. They help customers, support and supervise staff, order product, and ensure the area is safe, friendly, and inviting.

Their main responsibilities include customer service, supporting and supervising staff (directing, coaching, and training), preparing and packing food, keeping things safe and healthy, ordering and organizing supplies, and helping to create a welcoming environment.

Location: 622 Selby Ave, Saint Paul, MN 55104

Schedule: 12:30 - 8:30pm, including Saturday shift. Current shifts available may vary and can include day, evening, weekend, and holiday hours to meet department needs. Flexibility required to meet business needs.

Qualifications:

  • Customer Service: Proven ability to engage with customers and staff in a friendly and welcoming manner, actively listen, understand needs, address questions, and provide solutions; skilled at and committed to resolving customer concerns
  • Food Handling: Direct experience with food handling and safety in a food service environment
  • Teamwork: Demonstrates a professional, collaborative, adaptable, and flexible approach to work, especially during challenging situations, with a strong commitment to supporting the team; willing to learn new tasks and open to feedback
  • Communication: Proven ability to effectively communicate with customers and staff; ability to provide information in a respectful and concise way fostering a positive and professional experience; ability to proactively communicate issues and concerns to leadership
  • Leadership Skills: A demonstrated interest and ability to provide day to day direction, feedback, and coaching to staff; the desire to grow as people leaders; the ability to actively contribute to and support an inclusive work environment
  • Time Management: Ability to organize, prioritize, delegate, and manage time efficiently to effectively complete tasks and responsibilities
  • Problem Solving: Ability to assess and address situations and departmental needs in advance; sound problem-solving skills for resolving staffing issues, customer complaints, and day-to-day challenges; skilled at handling challenging situations calmly and effectively
  • Dependability: Proven ability to show up each day in a timely manner, ready to work and support team members; consistently follow through with meeting deadlines for accurately completing tasks and responsibilities
  • Technical Skills: Basic computer skills including ability to draft and upload documents, email, and navigate Excel spreadsheets; basic math skills; ability to quickly and accurately perform addition, subtraction, multiplication and division 

Preferred Qualifications: 

  • Food Service: Direct experience with food preparation including oversight of quality and safety
  • Retail Experience: Experience in fast paced retail setting
  • Supervision: Supervisory experience including staff direction, coaching, feedback, and training
  • ServSafe Certification 
  • Multilingual 

Benefits: Our pay and benefits focus on meeting the financial, health, and wellness needs of our staff. They include:

  • 20% employee discount
  • Competitive paid time off and paid volunteering
  • 401(k) matching
  • Low-cost health insurance premium options, and FREE access to primary care and mental health counseling for those enrolled in our medical insurance

We offer exceptional perks including:

  • Free food "buddies"
  • Employee referral bonuses
  • Dress code that allows for inclusivity and creativity

Physical and Working Requirements:

The position involves frequent stationary tasks, along with regular movement within the deli and storage areas. Occasional positioning is required to access both low and high shelving, equipment, and products. The job also entails the frequent movement of containers weighing up to 50 lbs. Deli Leads may occasionally ascend/descend a ladder to reach high shelving. Deli Leads will utilize various equipment including but not limited to knives, slicers, and ovens. This role requires exchanging accurate information in person, over the phone, and through email and other written communication. Additionally, Deli Leads may occasionally work in a walk-in cooler and/or freezer and be exposed to sanitizer, cleaning products, natural molds, and loud noises. This position requires an individual to be at least 18 years old.



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