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Intake Coordinator

1 month ago

Addison, United States Medix Infusion Full time
Job DescriptionJob DescriptionDescription:

Medix Infusion is seeking a dedicated and detail-oriented Medical Intake Coordinator to join our team. As a Medical Intake Coordinator, you will facilitate and coordinate the timely evaluation and acceptance of patients referred for service to Medix Infusion. You will communicate professionally with referral sources and patients, ensuring a seamless experience. The Intake Coordinator will collaborate closely with the Insurance, Scheduling, Pharmacy, and Clinical departments to manage patient care and uphold our high standards of compassionate service.


Medix Infusion is a technology-driven healthcare platform enhancing patient care and access to infusion therapies, specializing in disease management and infusion pharmacy services for chronic and acutely ill patients, especially in underserved communities. We offer personalized home and in-suite infusion therapies, ensuring convenience and comfort. Our expert team provides a comprehensive range of treatments, including anti-infectives, biologics, IVIG, and other injectables, making each patient’s journey as smooth as possible.


Key Responsibilities:

  • Document timely and accurately in the EMR system.
  • Coordinate patient care with multi-disciplinary teams, including home health, pharmacy, and insurance.
  • Collaborate with medical providers to obtain necessary documentation for timely referral processing.
  • Maintain knowledge of reimbursement policies.
  • Communicate referral status with patients and provide timely updates.
  • Enter referral information promptly in the EMR system.
  • Complete follow-up tasks as assigned.
  • Ensure work is completed promptly to prevent delays in patient care.
  • Attend departmental meetings and in-services as requested.
  • Assist with the orientation and training of new staff.
  • Demonstrate courteous, compassionate, and professional behavior at all times.
  • Proficiently use Outlook, Microsoft Teams, Word, and Excel.
  • Perform other duties as assigned.

Required Qualifications:

  • High School Diploma or equivalent.
  • Preferred Minimum of two (2) years of experience collecting referral information in the healthcare market.
  • Experience working with all payer types, including Medicare, Medicaid, and commercial insurance companies.
  • Strong verbal communication skills.
  • Ability to stay organized and perform well under fast-paced conditions.
  • Prior healthcare experience with infusion services preferred.
  • Excellent interpersonal skills for interaction with Medix Infusion staff, vendors, and patients.
  • Ability to work as a team member and develop productive and cooperative working relationships with all team members.
  • Competent in using company email and Microsoft Teams for communication and accessing company policies.
  • Competent in using company self-service payroll software (time and attendance, benefits, pay statements).
  • Proficient in Microsoft Office products and able to navigate Internet Explorer.
  • Proficient in typing, word processing (Microsoft Outlook/Express, Word, Excel), and familiar with office equipment.
  • Sensitivity to cultural and language differences as they pertain to patient care delivery.
  • Ability to perform basic mathematical computations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, and reading. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.


Why Join Us?

  • Compassionate Team: Join a dedicated team focused on exceptional patient care.
  • Supportive Environment: Thrive in a positive work culture with growth opportunities.
  • Competitive Compensation: Enjoy a comprehensive benefits package and competitive pay.
  • Excellent Culture: Rated highly by our employees (NPS Score).
  • Patient-First Approach: We treat others as we want ourselves or our families treated.
  • Integrity: We are committed to doing the right thing in all situations.
  • Team-Oriented: Work in a collaborative environment with an emphasis on positive intent.
  • Comprehensive Benefits: Health and life insurance, voluntary dental/vision insurance.
  • Retirement Savings: 401(k) plan with company contributions.
  • Paid Time Off: Enjoy paid holidays and vacation time.

Medix Infusion offers a dynamic work environment, opportunities for professional growth, rewarding career challenges, and competitive compensation. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.


Medix Infusion will only employ individuals who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of pre-employment screenings.

Requirements: