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VP of Operations

3 months ago

South San Francisco, United States The Rockridge Group Full time
Job DescriptionJob DescriptionLocation: South San Francisco, CAReports to: VP of OperationsKey Responsibilities:
  • Technical Support: Provide advanced technical support for hardware, software, and network issues, including escalated tickets from L1 and L2 support teams.
  • Incident Management: Diagnose, troubleshoot, and resolve complex IT incidents, ensuring timely resolution and minimal disruption to business operations.
  • System Administration: Perform system administration tasks, including configuration, maintenance, and monitoring of servers, networks, and applications.
  • Network Incidents: Maintain and troubleshoot network infrastructure incidents
  • Documentation: Create and maintain comprehensive documentation for IT processes, procedures, and troubleshooting guides.
  • Project Support: Assist in the planning and execution of IT projects, providing technical expertise and support as needed.
  • Training: Provide guidance and training to L1 and L2 support teams, enhancing their technical skills and knowledge.
  • Biotech Lab Support: Support any instruments in the Lab environment and collaborate with any 3rd Party companies to configure devices, equipment, and solve any incidents.
  • Continuous Improvement: Identify areas for improvement in IT services and infrastructure, recommending and implementing enhancements.
Qualifications:
  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Experience: Minimum of 5 years of experience in IT support, with at least 2 years in an L3 or equivalent role.
  • Technical Skills:
    • Proficiency in Windows and Linux operating systems.
    • Experience with virtualization technologies (VMware, Hyper-V).
    • Strong knowledge of networking protocols and hardware.
    • Familiarity ITSM Tools (Jira, Service Now or others)
    • Asset Management skills
    • Advanced troubleshooting and problem-solving skills.
  • Soft Skills:
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Strong organizational and time management abilities.
    • Customer-focused mindset with a commitment to providing high-quality service.
Working Conditions:
  • Full-time position
  • Onsite - 09am to 06pm.