Registered Financial Client Associate

3 weeks ago

Northfield, United States Benjamin F Edwards & Co Full time
Job DescriptionJob Description

Registered Financial Client Associate

Summary

As a Registered Financial Client Associate you will bring your specialized knowledge and skills to provide proactive support to the financial advisor in providing the “White Glove” service our clients have come to know and expect. In this capacity, you will proactively assist the advisor with the growth and development of their business by strengthening client relationships; implementing marketing and business plans; coordinating appointments, seminars, and other client facing activities; as well as performing in a wide variety of administrative support activities.

Essential Duties & Responsibilities:

  • Support the Financial Advisor(s) by interacting with existing clients in providing solutions to inquiries and providing quotes.
  • Receive and process unsolicited orders and enter unsolicited trades under the direction and guidance of the Financial Advisor(s).
  • Ensure client paperwork is current/complete and properly filed with all supporting documentation and notes in accordance with firm and industry requirements, rules and regulations.
  • Perform client service-related tasks including but not limited to new account set-up, closing accounts, deposits/disbursements, account status changes, and placing account notes in Salesforce, ensuring all actions taken are in accordance with firm and regulatory guidelines.
  • Provide exemplary client service and support, greet visitors, respond to phone and email inquiries, research and resolve questions, and assist with client requests.
  • Assist in financial planning efforts by entering client data in the financial planning software and walking clients through the account set-up and review options in the client financial planning portal, and by participating in client-facing meetings, calls, and video conferences with Financial Advisors.
  • Identify opportunities for improvement and provide feedback and solutions for operational processes or tools within the Brokerage or Client Support areas.

Qualifications:

  • Professional presence with strong client service skills.
  • Excellent proficiency with Microsoft Office Suite, Salesforce, Orion, and NetX360.
  • Detail-oriented and able to manage a variety of tasks.
  • An analytical thinker, with the ability to provide practical solutions on a wide range of topics.
  • Excellent communicator (oral and written), with solid interpersonal skills.

Education and/or Work Experience:

  • Required: 3+ years of prior client service experience within the financial industry, or equivalent experience
  • College degree preferred or equivalent professional experience

Licensing and Registrations:

  • Required: Series 7 and 63/65 or 66

About Benjamin F. Edwards & Co.

If you are interested in joining a firm that truly puts the interests of its advisors and clients first, you have come to the right place. Serving more than 300 advisors with over $30 billion in assets, Edwards has the scale our advisors expect and the ability to deliver the personal touch and concierge-level service our clients deserve.

We are a firm that values our legacy of family and colleagues and cherishes an environment where all succeed through collaborative support. To us, legacy is not only about the past - it is building an experience that prepares all of us, and our clients, for the future.

We invest in our team and recognize and appreciate the value of hard work. The rewards of the job are founded in the difference you will make in the lives of our clients and extend throughout a culture that inspires you to learn, grow, and be your best. Having fun is part of the firm’s mission statement.

We offer a comprehensive benefits package which includes health, dental, vision, 401(k), life insurance, disability, and paid time off.

Our client-first mission is grounded in the Golden Rule; when you join Benjamin F. Edwards you are well cared for, and we welcome all applicants with the skills, experience, and enthusiasm to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. Benjamin F. Edwards is an Equal Opportunity Employer

#LI-Onsite

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