Director, Legal Product Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

Director - Digital Technology - Product Management - Legal Services will be responsible to: 

• Provide technology leadership and drive Legal Services technology transformation roadmap and execution in the fast paced environment
• Bring 'out of box' thought leadership to take Legal Services to the next level of process efficiency and automations to scale us thru our next phase of growth
• Partner with senior leadership on business side in setting strategic direction & OKRs (Objectives and Key Results), ensuring the efficiency of core processes and aligning with ServiceNow enterprise technology direction
• Operate in a 'Product Mindset' mode that puts Legal Services users and their customers at the center of all programs, processes and systems design, delivering best in class experiences to achieve set OKRs (Objectives and Key Results) 
• Collaborate with stakeholders to drive business process and technology transformation for Legal Services at enterprise level
• Effectively initiate, plan, schedule, control, lead and deliver multiple complex and high priority initiatives by collaborating with stakeholders across the organization and building effective business partnerships.
• Influence and drive System Integrators (SI) strategy and approach to cater to deliver business objectives through technology initiatives
• Lead, direct and conduct, as applicable, various business workshops to drive business process assessments, requirements, standardization
• Partner with business and enterprise & solution architecture group to select right technology platform and solutions for Legal Services. Take effective buy vs. build decisions based on the business requirements and products available in the market place.
• Keep leadership updated by providing regular reports on various initiatives and OKRs progress.
• Lead and continue to develop a team of techno-functional professionals across multiple locations and time zones ensuring continuous qualitative delivery and maximizing systems effectiveness
• Inspire and motivate team to set the bar higher, take appropriate risks, take ownership & accountability
• Remove roadblocks, close gaps, manage/mitigate risks to ensure delivery on time and on budget

To be successful in this role you have:

• 12 + years’ experience in IT including at least 5+ years of management experience
• Extensive experience leading enterprise level business transformation initiatives in Finance, Legal, Risk or adjacent business areas with the proven ability to assess situations, align and understand company goals and translating strategy into execution
• Experience in tools and applications that support Legal Departments a plus
• Experience in SAAS industry in the Legal or adjacent areas is preferred and added plus
• Experience in working in areas with sensitive topics, data and access restrictions entitled to protect the company
• Adept with latest technology trends including AI/GenAI and ability to apply those in Legal Services area to achieve radical simplification of FP&A operations
• Ability to maintain a consistent and balanced presence with stakeholders to understand their objectives and effectively support them achieving those through technology solutions
• Skilled with influencing, collaborating, and driving large, complex transformations across highly matrix organizations
• Effective communication and presentation skills and ability to foster relationships
• Leading multiple initiatives with a scalable solution mindset and change agent for the organization.
• Experience managing, tracking, and reporting of IT applications delivery and support activities.
• Strong proven leadership and management skills to direct, guide and mentor highly skilled technical teams.
• Ability to drive common vision, practices, and capabilities across organizations and teams
• Problem solving expertise and analytical skills with complimentary written and verbal communication skills
• Proficient with analyzing  complex information and reporting status to executive leadership in a concise and consistent way
• Proven ability to lead and develop high performing teams in a dynamic environment
• Experience in managing technology partners, vendors
• Master's or Bachelor’s Degree in Management Information Systems, Computer Science, or related field of study.

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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