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Senior AWS Connect Engineer/Developer

2 months ago

Leesburg, United States Zenius Full time
Job DescriptionJob Description

Senior AWS Connect Engineer/Developer (Hybrid)

For this req specifically, we are willing to allow you to submit candidates who are not local. Please make note it will be the vendor's financial responsibility to ensure the candidate is able to be in Baltimore for badging twice. We will not be able to support any remote badging. As of today's guidance, once they are badged, they will be allowed to work remotely.

THIS IS A CONTINGENT REQ BASED UPON FUNDING.

Key Required Skills The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices

Detailed Skills Requirements

FOUNDATION FOR SUCCESS (Basic Qualifications)

Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field

7 years of experience working with large enterprise framework

7 years of hands-on experience working with AWS Cloud platform

3 years of hands-on experience working with Amazon Connect

3 years of experience using Node.js, Python or Java for development

3 years of experience in designing call routing & messaging

Excellent interpersonal and communication skills

Must be able to obtain and maintain a Public Trust. Contract requirement.

FACTORS TO HELP YOU SHINE (Required Skills)

These skills will help you succeed in this position:

Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.

Knowledge and experience with integrating Pega workflows with CCaaS.

Knowledge and experience with building reports and dashboards preferably with Tableau.

Solid AWS Cloud and AWS Connect Developer experience.

Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.

Experience with process flow documentation creation.

Strong verbal and written communication skills.

HOW TO STAND OUT FROM THE CROWD (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

Adept at working independently, but also in a team environment.

Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.

Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.

Prior Federal government experience.

Self-starter, highly motivated individual who adapts to a dynamic work environment.

Strong attention to detail with an ability to operate effectively across multiple priorities.

Education

Masters + 10 years of experience OR Bachelors + 12 years of experience OR 18+ years of related experience in lieu of a degree

Must be able to obtain and maintain a Public Trust. Contract requirement.

ABOUT THE COMPANY

Headquartered in Leesburg, Virginia, Zenius Corporation is a HUBZone-certified small business. Zenius specializes in providing Grants Management, IT Modernization, Acquisition Management, and Financial Management services to Federal agencies. Zenius is selected by Inc 5000 as one of the fastest-growing companies in the DC Metro Area award for two years in a row 2021 and 2020. Zenius is also listed by Financial Times as one of the fastest-growing companies in the Americas in 2021. Zenius is an awardee of 2019 Best of Leesburg winner (Business Management Consultant category).

BENEFITS

Zenius Corporation is a very employee-oriented company. Join us now and help us grow

We offer a competitive benefits package that includes paid holidays and paid time off, medical insurance including health, vision, dental insurance, 401K matching, Flexible Spending Account and flexible schedules, as per business needs. We also work with our employees on training and professional certification plans that benefit the employee.

EQUAL OPPORTUNITY EMPLOYER:

Zenius Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Zenius complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Zenius Corporation expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.