Recovery Operations Manager

2 weeks ago


Raleigh, United States Ave Staffing Legal Specialists Full time
Job DescriptionJob DescriptionEstablished law firm providing legal services to businesses and individuals in North Carolina for over 30 years is looking for a Recovery Operations Manager for its Raleigh, NC location. This firm values its employees and believes in their professional development. This position offers a competitive salary, great benefits, flexible work hours and is eligible for a monthly bonuses
JOB RESPONSIBILITIES: • Manage a large collections team of agents and administrative staff • Oversee training and development of team • Continually monitor and improve staff performance and compliance on agent/consumer calls, production and collections• Monitor, develop and implement collection strategies • Forecast collection revenue for client reporting and establish monthly goals • Resolve escalated consumer disputes/complaints• Manage compliance of state and federal consumer protection laws and regulations such as: FCRA, FDCPA, UDAAP, and TCPA • Prepare and participate in client audits of collection processes and compliance • Create/revise collection policies and procedures for compliance and efficiency
SKILLS & QUALIFICATIONS: • 5+ years’ experience managing 20+ employees • Bachelor’s Degree in Business or related field • Understanding of state and federal consumer protection laws • Demonstrated ability to negotiate collections• Experience training and developing teams • Proficiency with advanced level Excel functions and reports • Understanding of the legal process a plus • Prior law firm or financial services experience a plus
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