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Mail & Print Services Manager

1 month ago

McLean, United States The Millennium Group Full time
Job DescriptionJob Description

Key Responsibilities:

Reporting to Operations Manager, the role is responsible and accountable for all aspects of the day-to-day management of the mail and printing service across all client facilities. The manager is responsible for developing and managing operational initiatives that ensure the service meets all critical deadlines, staff present professionally and are trained and proficient in carrying the duties as appropriate, as well as all long-term planning considerations. This includes, but is not limited to the following activities:

  • Manages and provides direct support to assigned site leadership throughout the their span of control
  • Ensures services are being met and/or exceeded according to Service level agreements (SLA)
  • Ensures the Operation team is following company policy and procedures.
  • Hires, trains, develops and appraises staff effectively.
  • Takes corrective action as deemed necessary on a timely basis and in accordance with company policy.
  • Sort and deliver mail/packages to corresponding departments onsite and remote locations.
  • Handle all materials received in the Mail Center [receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc.].
  • Deliver, pickup, and transport materials within, between, to, and from various departments.
  • Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules, and guarantees to the clients
  • Maintain all records and compliance on security and confidentiality of client materials
  • Maintains a facility that is organized and meets our quality standards at all times
  • Display high ethical standard, integrity, work ethic, and loyalty
  • Sort and deliver mail/packages to corresponding departments
  • Clean/organize/stock business centers
  • Handles sensitive and/or confidential documents and information responsibly
  • Communicates professionally via email and verbally
  • Ensure all work is performed according to client specifications, meeting and exceeding expectations
  • Deliver support for specialty projects as required
  • Collect data for monthly reports, complete and submit reports within requirements
  • Keeps client informed of operational efficiencies and potential problems

Essential Requirements:

  • High School diploma or equivalent (GED).
  • Displays excellent communication skills both verbal and written.
  • Minimum 1-5 years of copy experience required.
  • Minimum 1+ year customer/office services experience required.
  • Proficient with Microsoft Office and Adobe Acrobat.
  • Excellent organizational skills.
  • Strong work ethic; diplomatic; team- and service-oriented; builds strong working relationships.
  • Consistently demonstrates professional demeanor, appearance and attitude.
  • Anticipates challenges and key deliverables well in advance of deadline; adept at forecasting needs and plans workload and calendar accordingly; performs tasks with a sense of urgency and consistently meets deadlines.
  • Demonstrated ability to be flexible and adapt to an ever-changing work environment.
  • Ability to effectively work individually or in a team environment.
  • Attention to detail.
  • Must be able to lift up to 50+ pounds.


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