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Collections Manager
3 months ago
The Collections Manager is primarily responsible for the overall management and improvement of the Company's Accounts Receivable, Collection and Cash Application process. Dedicates time to continuous improvement culture to challenge, foster, and celebrate changes to the status quo.
Success factors include courageous leadership, results focused, continuous improvement, associate development, and fosters relationships. Other factors are relevant to this position – coaching, delegating, empowering, leveraging cross-departmental relationships, and correcting the problems causing the symptoms.
Requirements:Leadership
o Gets the right people doing the right things with clear accountabilities and metrics.
o Attracts, selects, develops, motivates, and retains talented individuals.
o Develops and maintains a succession plan and considers how to use collection and cash application roles as developmental engagements for others to strengthen the larger workforce.
o Mentors and coaches staff using a supportive and consultative approach.
o Establishes clear performance expectations and encourages individuals to stretch their capabilities.
o Builds and maintains strong relationships with internal customers, associates, and external customers by actively soliciting feedback.
o Ensures collaboration across functions, particularly Sales and Service.
o Prioritizes involvement with Sales and Service including key account calls, sales and service visitations, to inform strategy development and support customer relations.
o Seeks opportunities to learn and grow and takes a disciplined approach to personal development.
o Creates a culture of innovation and continuous improvement and leads the finance organization to high and sustained standards of performance.
Strategy
o Works closely with the CFO, Sales and Service leadership to listen to the voice of the customer to shape a collections strategy.
o Based on first-hand experiences, identifies challenges and opportunities to develop best practices to achieve optimal collection processes.
o Develops a collection plan including strategies, tactics, and resource allocation to achieve objectives and maximize collections.
o Designs a collection team, including internal and external resources, to delivery results and execute the collection strategy.
o Effectively develops methods and processes of working the customers differentiating the company from competitors and making Nixon a preferred vendor to do business with.
Collections
o Sets clear priorities and metrics for collections associates to ensure proper accountabilities are in place.
o Develops daily, weekly, monthly and annual goals and metrics to monitor and develop continuous improvement.
o Investigates, experiments and implements innovative ideas to improve DSO on a continual basis challenging the status quo.
o Creates a positive customer experience as an easy company to do business with reinforcing the Nixon’s reliability differentiator.
o Works with IT, Sales, and Service departments to develop and modify systems ensuring compliance with company policy and efficient processes.
o Determines process for in-house collection and determination when external resource will be used.
o Determines external collection resources to be used and establishes monitoring metrics to achieve maximum effectiveness.
Training
o Ensures all associates are properly trained related to company policies and procedures.
o Ensures all associates are properly trained on the usage of Company systems, including but not limited to proper access to all systems.
o Ensures that all functions within collections, cash application and credit card processing are adequately cross trained to ensure all functions are properly maintained.
o Conducts Nixon Medical Service Academy presentation materials are current and provide pertinent collection information to the target audience.
Physical Requirements
Typical office environment. Extensive use of hands to use computer, phone. Largely sedentary, working at desk.
Required Credentials
Bachelor’s degree in finance, Accounting, Business Administration, or related field. A master’s degree or relevant certification (e.g., CPA, CFA) is a plus.
