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Applications Engineer

4 months ago

Butler, United States Generant Company Inc Full time
Job DescriptionJob DescriptionDescription:

About Generant:

Initially founded in the early 1930’s, Generant designs and manufactures valves and pressure regulators for a wide variety of industries with a strong position in the Industrial Gases and Cryogenics, Medical Gases and Equipment, Energy, and Chemicals markets.

Generant is 100% employee-owned and is headquartered in Butler, NJ where most valve and regulator products are manufactured.


For more information, please visit our site: generant.com



Job Summary:

The Applications Engineer is responsible for assisting customers and distributors in product applications. Personnel in this position will leverage in-depth Generant product knowledge to provide effective solutions. The Applications Engineer will also have a substantial role in marketing Generant products and maintaining customer and distributor relationships. To a lesser degree, the Applications Engineer will assist in processing orders (received via mail, fax, phone or e-mail) and handling quotations, lead-time requests and estimated delivery requests.


Essential Functions:

  • Initial point of contact for technical assistance requests by customers and distributors.
  • Talk through and understand typical applications as explained by customers and provide potential solutions based on product performance knowledge and published information.
  • Answer any technical questions about Generant products or effectively pass the question on to internal personnel who can provide an accurate answer.
  • Receives and handles request for formal price quotation, lead time, purchase order, order changes, adjustments and cancellations from customers.
  • Archives and maintains relationships with customers.
  • Uses computer to retrieve customer information and order status information.
  • Works to expedite deliveries as necessary. Confers with production, sales, shipping, inventory or transportation companies to expedite or trace delayed/missing shipments. Follows up on customer inquiries.
  • Makes price and delivery quotations verbally for standard items to approved customers.
  • Refers customers to pre-established Distributors in their area and/or specific industry.
  • Assists customers and distributors with proper product selection for their applications.
  • Maintains the sales contact management system.
  • As needed, can perform all duties of a Customer Service Rep.
  • Assist VP of Engineering and/ or VP of Sales and Marketing in various capacities.
  • Issue RMA numbers and provide information to engineering regarding customer RMA evaluations.
  • Provide input to engineering for new product development or general R&D based on customer communication.
  • Some overnight travel will be required.
  • Participation in relevant industry trade associations example: CGA
Requirements:

Qualifications:


Education/Experience:

  • College degree required – (engineering/technical field preferred).
  • Knowledge of and ability to read technical drawings and specifications.

Language Skills:

  • Must have strong written and verbal communication skills.

Mathematical Skills:

  • Advanced skills including statistical and financial knowledge.

Reasoning Ability:

  • Ability to analyze and solve complex problems.

Physical Demands:

  • The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision and the ability to adjust focus.

Work Environment:

  • The work environment is greater than 90% office based.
  • The noise level in the work environment is usually quiet.
  • Some travel may be required.


Benefits:

Medical, Dental, Vision, Employee Stock Option Plan (ESOP), 401k, Life and AD&D Insurance