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Patient Financial Counselor

1 month ago

Phoenix, United States Barrow Brain and Spine Full time
Job DescriptionJob Description

JOB SUMMARY: The Patient Financial Counselor interacts with patients for the purpose of collecting outstanding patient accounts.

TYPICAL PHYSICAL DEMANDS:

  • Prolonged sitting, standing, some bending, stooping and stretching and/or walking.

  • Eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, fax machine, telephone, calculator, and other office equipment.

  • Normal range of hearing and vision to record, prepare, and communicate appropriate report.

TYPICAL WORKING CONDITIONS:

  • Work is performed in an office environment, with contact with patients, office staff, physicians, etc.

  • Overtime as required.

JOB DUTIES & RESPONSIBILITIES:

  • Answers and handles telephone calls pertaining to outstanding account balances.

  • General filing as needed.

  • Interacts with physician and/or his/her representative regarding problem patient outstanding account.

  • Makes financial arrangements with patients for payment.

  • Interacts with collection agencies as required.

  • Defines and monitors budget payment programs, making sure that patients are complying with their agreements.

  • Composes correspondence as required.

  • Follows up on all Bankruptcy Accounts and Deceased Patient Account Processing, etc.

  • Work new status in collection module on a regular basis.

  • Follows up on mail return.

  • Mails form letters to patients to encourage payment of delinquent accounts.

  • Confers with patients by telephone in attempt to determine reason for overdue payment, reviewing terms of credit policy.

  • Records information about financial status of patient and status of collection efforts.

  • Process patient receipts per BBS standards.

  • Return all voice mail messages within a 24 hour period.

  • Attends staff meetings and participates in special committees.

  • Other duties and assignments as necessary.

PERFORMANCE REQUIREMENTS:

  • Reports to work regularly without undue tardiness.

  • Maintains positive attitude and demonstrates the utmost in professionalism.

  • Dresses appropriately and professionally.

  • Completes work accurately and in a timely manner.

  • Excellent oral, written & telephone communication skills, along with tact, diplomacy, and strong customer service orientation.

  • Prioritizes work activities and receives and assumes multiple job duties.

  • Maintains effective working relationships with physicians, administration, BBS staff members, and hospital personnel.

  • Requires flexibility to work occasional evenings or weekends.

EDUCATION & EXPERIENCE:

  • Requires flexibility to work occasional evenings or weekends.

  • Prior experience in a private practice or hospital setting preferable.

  • Insurance billing experience utilizing CPT and ICD-10 coding.

  • Extensive background knowledge of the hospital admitting process.

  • High school or G.E.D.