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Shift Leader

3 months ago

Alcoa, United States Hot Rods 50s Diner Inc Full time
Job DescriptionJob DescriptionBenefits:
  • Full time offers medical, dental, vision insurance
  • Company parties
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Training & development

Benefits/Perks
  • Flexible Scheduling
  • Competitive Compensation
  • Career Advancement Opportunities
Job Summary
We are seeking an experienced Shift Leader to join our team As a Shift Leader, you will be responsible for the restaurants operational performance during your shift. You will supervise staff, perform comps and discounts, record information, be responsible for the cash drawer, speak with upset customers, check side work, do the opening/closing manager duties, as well as assign duties to other front of house employees to ensure the restaurant runs smoothly. The ideal candidate is a strong leader with restaurant experience who can work in a fast paced environment, and keep a professional, positive attitude.

Responsibilities:
  • Train and manage employees and assign duties as needed
  • Lead team in providing exceptional customer service
  • Resolve customer complaints gracefully and with tact
  • Adhere to all health and safety rules and regulations
  • Provide sales and productivity reports to upper management
  • Maintain appropriate inventory levels, reorder and restock when necessary
  • Cover the shifts of absent employees
Qualifications:
  • High school diploma/GED
  • Previous food service management experience
  • Familiarity with restaurant management software, and POS software
  • Ability to remain calm and thrive under pressure
  • Excellent management and leadership skills
  • Strong communication and problem-solving skills